Jake Hirst
Castaic,CA
Summary
Highly engaged professional who is passionate about creating the best experience possible for customers. Dedication to training and growing into positions while also helping other employees. Organizational excellence with the ability of creating systems to benefit teams and maximize work efficiency and profit for the business. A will to create culture to make a great place to work, and a proven track record of hitting MTD/YTD KPIs.
Overview
12
12
years of professional experience
Work History
Fire Alarm Technician
Intelligent Fire Systems & Solutions
Valencia, CA
06.2024 - Current
- Conducted routine maintenance and inspections on fire alarm equipment.
- Documented service reports detailing system performance and repairs performed.
- Repaired and replaced defective components in fire alarm systems.
- Maintained accurate documentation of all work performed on each job site.
- Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
Sales Manager/General Manager
Trek Bicycle
Woodland Hills, CA
01.2022 - 07.2023
- Traveled between multiple stores within district to train Sales Managers on Sales Guide Process through Role Plays.
- Worked with ALC (Aids Life Cycle) and NOSCO Ride to improve Trek's customer base and extend Trek's brand within the cycling community.
- Community outreach with Trek Bike Park and local rides.
- Coaching sales teams on situational awareness as it relates to customer engagement, problem solving and sales tactics.
- Developed sales plans, goals, strategies and objectives to achieve team/store goals.
- Lead District Sales Development Meetings.
- Consistently tracking sales numbers to pinpoint good/bad behaviors in our business.
- Create relationships with customers through community events and shop rides/maintenance clinics.
- Prepared sales production reports for senior management.
- Inventory DRI for B2B Orders, Cycle Counts, Price Auditing.
- Visual DRI handling all POP Displays and floor plan showcasing products.
SALES ASSOCIATE
TREK BICYCLE
Newhall, CA
11.2021 - 01.2022
- Consistently lead sales in add-ons per bike, add-on dollar, average bike dollar.
- Organization of backstock and update pricing with new and old products.
- Efficiency in processing warranties
- Lead Project One consulting and customer satisfaction with specific purchases.
- Trained all team members in Ascend, cash register operations and sales guide process.
Server and Bartender
SERVER | SOLITA TACOS & MARGARITAS
Santa Clarita, CA
02.2017 - 09.2020
- Promoted desserts, appetizers and specialty drinks to increase sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained records of transactions made during shift as required by law or company policy.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
Personal Trainer
Mind, Body & Soul Fitness
Santa Clarita, CA
01.2014 - 11.2017
- Communicated with clients to determine goals and performed client assessments.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Maintained detailed personal training records and updated client progress after each session.
- Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
- Led, instructed and motivated groups of individuals during cardiovascular exercise, strength training and stretching activity classes.
Education
HIGH SCHOOL DIPLOMA -
06.2013
CNS(CERTIFIED NUTRITION SPECIALIZED) CPT(CERTIFIED PERSONAL -
WEST RANCH HIGH SCHOOL
01.2013
Skills
- Budgeting and P&L
- Retail Operations
- Time Management
- Operating Procedures and Policies
- Community Outreach and Event Planning
- Problem-Solving
- Staff Training and Development
- Performance Evaluations
- Retail Employee Training
- Coaching and Mentoring
- Hiring and Training
- Staff Scheduling
- B2B Ordering
- Microsoft Office
- Sales Presentations
- Communicative with Staff & Customers
Timeline
Fire Alarm Technician
Intelligent Fire Systems & Solutions
06.2024 - Current
Sales Manager/General Manager
Trek Bicycle
01.2022 - 07.2023
SALES ASSOCIATE
TREK BICYCLE
11.2021 - 01.2022
Server and Bartender
SERVER | SOLITA TACOS & MARGARITAS
02.2017 - 09.2020
Personal Trainer
Mind, Body & Soul Fitness
01.2014 - 11.2017
HIGH SCHOOL DIPLOMA -
CNS(CERTIFIED NUTRITION SPECIALIZED) CPT(CERTIFIED PERSONAL -
WEST RANCH HIGH SCHOOL