Jake Hugues
Baldwin
Summary
Dynamic and dedicated professional with a strong background as a Field Service Technician at Cennox, known for exceptional customer service and effective communication. Proven ability to enhance productivity through training and maintain safety compliance. Skilled in equipment monitoring and adaptable to diverse environments, ensuring client satisfaction and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
UPS
10.2024 - Current
- Ensured timely delivery of packages to various locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Executed deliveries by following maps and oral instructions.
Veterinarian Assistant
Oceanside Veterinary Hospital
03.2015 - 03.2018
- Supported veterinary staff during emergencies, providing urgent care assistance when needed.
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Provided compassionate care to animals under distress or experiencing pain during medical procedures or hospitalization periods.
- Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
- Reduced risk of infection by diligently following proper sanitation protocols in all areas of the clinic.
- Provided pet owners with excellent customer service and compassionate care for animals.
Field Service Technician
KASCO
08.2023 - 06.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Ensured consistent professionalism.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Low voltage repairs.
Field Service Technician
Cennox
08.2022 - 04.2024
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
Feild Service Representative
Peloton
07.2020 - 04.2022
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Increased overall productivity, implementing comprehensive training programs for new hires.
Education
Certification - Human Resource Management
Post University
Waterbury, CT02.2023
GED -
Baldwin Senior High School
Baldwin 06.2012
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Heavy lifting
- Safe driver training
- Pre-trip and Post-trip inspections
- DOT compliance
- Equipment monitoring
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Pallet jack and hand truck operation
Certification
CPR
Timeline
Delivery Driver
UPS
10.2024 - Current
Field Service Technician
KASCO
08.2023 - 06.2024
Field Service Technician
Cennox
08.2022 - 04.2024
Feild Service Representative
Peloton
07.2020 - 04.2022
Veterinarian Assistant
Oceanside Veterinary Hospital
03.2015 - 03.2018
Certification - Human Resource Management
Post University
GED -
Baldwin Senior High School