Jake Johnson
Madison
Summary
Dependable Manager bringing management experience, and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Results-oriented Client Executive with a demonstrated record of achievement in exceeding sales goals. Knowledgeable and determined professional with a five year history of success in membership sales. Pursuing a new professional opportunity with room for advancement. Talented General Manager with excellent customer service and facility oversight skills and more than five years of experience. Highly effective and comfortable working with people at all levels in an organization.
Overview
12
12
years of professional experience
Work History
Route Service Sales Representative
Cintas Corporation
Madison
03.2020 - Current
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Trained and recommended new hires.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Managed over 100 accounts per week.
General Manager
24e Health Clubs
Huntsville
04.2015 - 03.2020
- Hired and trained staff
- Maintained project quality with hands-on management style.
- Set project time lines and kept teams on task to complete milestones according to schedule.
- Negotiated and finalized contracts with new and existing customers.
- Assisted with creating marketing strategy and advertising initiatives that were used to promote the facility to public.
- Generated and developed leads to acquire new clients.
- Worked with support teams to resolve issues with product, service or accounting areas.
Waiter
Blue Plate Cafe
Huntsville
03.2014 - 04.2015
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Skillfully promoted items on beverage lists and restaurant specials.
- Folded napkins throughout day to maintain an adequate supply.
- Quickly set up and cleared tables and stocked all service stations.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Served beverages, breads and butter and replenished items as necessary.
- Delivered quality service by providing a warm and welcoming environment.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
Front Desk
Gold's Gym
Huntsville
08.2012 - 02.2014
- Monitored office supplies inventory and placed orders.
- Carefully wrote down all phone messages and relayed them to appropriate personnel.
- Greeted 500 plus daily visitors and customers upon arrival.
- Reported maintenance problems to appropriate personnel.
- Performed basic bookkeeping activities and updated accounting system.
- Collected deposits, fees and payments.
- Greeted each patient pleasantly and provided desk sheet for sign-in.
- Pleasantly answered calls for multi-line switchboard for a large office and directed callers to appropriate employees.
- Maintained files and records with effective filing systems.
Education
High School Diploma -
Triana Village Baptist School
Huntsville05.2014
Skills
- Relationship building
- Accounting
- Customer service
- Sales
- Performance improvement
- Communication skills
- Training Staff
- Customer retention
- Computer Skills
- Sales Background
Additional Information
- Supervised sales team to monitor sales activity and goal achievement. Used Microsoft Excel to develop inventory tracking spreadsheets. Worked directly with CEO's and Human Resources to negotiate terms. Supervised team of 10 plus staff members. Increased over 1,000 members under 1/year Increased sales 15% under 1/year
Timeline
Route Service Sales Representative
Cintas Corporation
03.2020 - Current
General Manager
24e Health Clubs
04.2015 - 03.2020
Waiter
Blue Plate Cafe
03.2014 - 04.2015
Front Desk
Gold's Gym
08.2012 - 02.2014
High School Diploma -
Triana Village Baptist School
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