Kyle Bailey
Charlotte,NC
Summary
Results-driven operations, sales, and leadership with professional with more than 15 years of experience in managing teams, driving revenue growth, optimizing operational performance, account management, and building strong customer relationships across retail, service, and property management industries. Proven success in leading multi-site operations, developing high-performance teams, increasing profitability and delivering exceptional customer service experiences. Recognized for strong leadership, business acumen, problem-solving abilities, and a commitment to operational excellence,
Overview
16
16
years of professional experience
Work History
Route Service Sales Representative
Cintas
Charlotte, NC
09.2023 - Current
- Manage a designated service route of 150+ accounts, ensuring timely delivery, inventory control, and account management for commercial and private customers.
- Develop and maintain strong relationships with business decision-makers to improve customer satisfaction and retention.
- Consistently identify opportunities to expand account revenue through cross-selling and upselling products and services.
- Negotiate service renewals while maintaining compliance with transportation, safely, and company regulations.
- Resolve customer concerns proactively, strengthening long-term partnerships and service quality.
Assistant Store Leader
Kroger
Richmond, VA
12.2021 - 09.2023
- Supported overall store operations, sales performance, labor management, and profitability objectives.
- Collaborated with management team to identify operational opportunities and implement effective action plans.
- Assisted with recruiting, onboarding, training, and performance development of associates.
- Managed labor and operational expenses while maintaining customer service standards and financial targets.
- Led merchandising initiatives and operational programs to improve store execution and customer experience.
- Fostered positive employee relations while ensuring compliance with company policies and regulatory requirements.
District Team Lead
Extra Space Storage
Richmond, VA
09.2019 - 12.2021
- Managed up to 25 store managers across multiple locations.
- Improved district-wide performance through strategic coaching, best-practice implementation, and accountability.
- Conducted operational audits, financial reviews, and performance assessments to identify revenue and KPI metric growth opportunities.
- Managed tier 3 customer escalations and delivered effective resolutions to maintain brand reputation.
- Recruited, onboarded, and developed new employees while supporting succession planning initiatives.
- Partnered with senior leadership to drive operational improvements and employee engagement.
Store Manager
Extra Space Storage
Richmond, VA
06.2015 - 09.2019
- Directed all aspects of property operations, sales performance customer service, and facility maintenance.
- Consistently exceeded rental goals through proactive prospecting, consultative sales techniques, and customer relationship management.
- Managed budgets, vendor relationships, invoicing, collections, compliance requirements, and operational reporting.
- Maintained property standards ensuring clean, safe, and attractive facilities.
- Maintained accounts receivables below 3%.
- Earned a reputation for delivering exceptional customer service experiences.
Zone Merchandise Supervisor
Wal-Mart Stores Inc.
Richmond, VA
09.2010 - 06.2015
- Managed inventory, merchandising, and daily operations for consumables departments.
- Led and developed department managers and associates to improve productivity and operational performance.
- Conducted daily team meetings to communicate priorities, opportunities, and performance expectations.
- Collaborated with leadership and vendors to maximize sales opportunities and merchandising effectiveness.
- Oversaw inventory receiving processes and ensured operational execution aligned with company standards.
Education
Associates Degree - Business Administration
J. Sargeant Reynolds Community College
Skills
- Account Management
- Relationship Building
- Leadership and Team Development
- Contract Negotiation
- Operational Reporting
- Property Management
- Office Management
- Account Management
- Training and Coaching
- Budget Administration
- Customer Service Excellence
- Sales
Timeline
Route Service Sales Representative
Cintas
09.2023 - Current
Assistant Store Leader
Kroger
12.2021 - 09.2023
District Team Lead
Extra Space Storage
09.2019 - 12.2021
Store Manager
Extra Space Storage
06.2015 - 09.2019
Zone Merchandise Supervisor
Wal-Mart Stores Inc.
09.2010 - 06.2015
Associates Degree - Business Administration
J. Sargeant Reynolds Community College