Riley Goff
Noblesville,IN
Summary
Reliable Route Service Delivery Professional experienced in managing customer accounts and maintaining inventory accuracy. Developed strong customer relationships through effective communication and prompt resolution of issues, enhancing overall satisfaction. Ensured adherence to safety protocols while delivering products, demonstrating commitment to a clean and safe work environment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Route Service Sales Representative
Cintas
Indianapolis, IN, IN
04.2026 - Current
- Delivered Cintas route service products and maintained scheduled customer accounts.
- Managed inventory levels of products on assigned routes to ensure adequate stock is available for customers' needs.
- Replenished uniform garments, mats, restroom supplies, and first aid products.
- Inspected route inventory and corrected service issues before customer visits.
- Maintained accurate delivery records, invoices, and account notes.
- Built customer relationships through professional service and prompt issue resolution.
- Resolved customer complaints in a timely manner and communicated resolutions back to the customer.
- Picked up used items and processed returns for laundering and replacement.
- Followed safety procedures while handling products, equipment, and customer sites.
Customer Experience Leader
1-800-got-junk
04.2025 - Current
- Analyzed customer feedback data to identify trends and recommend actionable improvements, contributing to ongoing process enhancements.
- Implemented new strategies addressing customer concerns and resolving issues promptly, leading to increased customer satisfaction.
- Supported the Certified Sales Lead by addressing customer concerns and facilitating the junk removal process efficiently.
PAINTER
SJL PAINTING
06.2023 - 04.2025
- Contributed to a two-man crew that completed large-scale commercial and residential jobs independently.
- Acquired diverse manual labor skills while collaborating with team to achieve project goals.
- Followed safety protocols when handling hazardous materials such as solvents, thinners and paint strippers.
- Collaborated in two-man crew to independently complete large-scale commercial and residential painting jobs.
- Developed multiple skills in manual labor and working with a team towards a common end goal.
- Consulted with clients to identify and fulfill their specific needs and preferences for each painting project.
LINE COOK
OLD OAKLAND GOLF CLUB
04.2022 - 05.2023
- Prepared multiple orders simultaneously during peak periods, ensuring high accuracy and enhancing customer satisfaction.
- Set up and prepared cooking supplies and workstations for opening and closing, supporting efficient kitchen operations.
- Created identical dishes consistently throughout the day, maintaining high standards of quality and attention to detail.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
WAREHOUSE EMPLOYEE
SAM ASH MUSIC STORES
05.2021 - 03.2022
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Labeled and moved customer orders efficiently to meet shipment schedules and reduce errors.
- Conducted inventory control by counting and stocking merchandise to ensure accurate stock levels.
- Maintained cleanliness and organization of warehouse to comply with OSHA safety standards.
WAREHOUSE WORKER
IMPACT RACING PRODUCTS
12.2020 - 05.2021
- Loaded, unloaded and moved material to and from storage and production areas.
- Loaded, unloaded, and moved materials between storage and production areas to ensure efficient workflow.
- Wrapped pallets in shrink wrap to secure items for safe transport and minimize damage.
- Operated pallet jacks and material handling equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse to uphold compliance with OSHA safety standards and promote a safe work environment.
- Performed thorough cleaning and maintenance of the warehouse environment to ensure safety and organization. in compliance with OSHA safety standards.
ICE CREAM SERVER
CRAVE: ICE CREAM SOCIAL
08.2018 - 06.2020
- Greeted customers and delivered friendly, attentive service to enhance customer experience.
- Processed cash, debit, and credit transactions accurately, ensuring smooth purchasing experience.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Informed customers about seasonal flavors, sourcing, allergens, and specials to facilitate informed choices.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Education
CORE-40 WITH HONORS -
LAWRENCE CENTRAL HIGH SCHOOL
Indianapolis, INSkills
- Inventory Management
- Route management
- Delivery documentation
- Inventory reconciliation
- Quality control
- Warehouse Maintenance
- Attention to Detail
- Problem-solving
- Clear Communication
- Self-Motivated and Disciplined
- Reliable and trustworthy
- Performance management
- Physical Endurance
- Account servicing
Certification
- Scissor Lift
- Boom Arm Lift
Timeline
Route Service Sales Representative
Cintas
04.2026 - Current
Customer Experience Leader
1-800-got-junk
04.2025 - Current
PAINTER
SJL PAINTING
06.2023 - 04.2025
LINE COOK
OLD OAKLAND GOLF CLUB
04.2022 - 05.2023
WAREHOUSE EMPLOYEE
SAM ASH MUSIC STORES
05.2021 - 03.2022
WAREHOUSE WORKER
IMPACT RACING PRODUCTS
12.2020 - 05.2021
ICE CREAM SERVER
CRAVE: ICE CREAM SOCIAL
08.2018 - 06.2020
CORE-40 WITH HONORS -
LAWRENCE CENTRAL HIGH SCHOOL