Jake Kwityn
Keene
Summary
Business Management major with a strong foundation in leadership, problem-solving, and organizational strategy. Skilled at working in team environments, communicating effectively, and adapting to new challenges. Eager to apply business knowledge and contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Keene, NH
12.2023 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored new team members on procedures and customer service excellence.
- Resolved customer inquiries and complaints, fostering positive dining experiences.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Implemented efficient workflow strategies, enhancing team productivity during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
Crew Member
Chipotle
Keene, NH
05.2022 - 12.2023
- Delivered exceptional customer service while ensuring accurate order preparation.
- Maintained cleanliness and organization of work areas to meet health standards.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Trained new crew members on operational procedures and best practices.
Server
Bonefish Grill Restaurants
Lawrence, NJ
03.2023 - 09.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Trained new servers on menu items, procedures, and customer interaction protocols.
Education
Bachelor of Science - Business Management
Keene State College
Keene, NH05.2026
Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Experienced with Google Workspace (Docs, Sheets, Slides, Drive)
- Knowledge of Point of Sale (POS) systems and transaction processing
- Data entry and spreadsheet management
- Strong organizational and multitasking abilities
- Effective communication and customer service skills
- Leadership experience managing and motivating teams to meet performance goals
Timeline
Shift Leader
Jersey Mike's Subs
12.2023 - Current
Server
Bonefish Grill Restaurants
03.2023 - 09.2023
Crew Member
Chipotle
05.2022 - 12.2023
Bachelor of Science - Business Management
Keene State College