Jorge Martinez
Cincinnati,Ohio
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Manager
Taqueria Jalisco
Columbus, Ohio
05.2022 - 08.2026
- Oversaw food prep, ticket flow, and order accuracy to ensure timely service
- Coordinated opening and closing procedures to maintain operational efficiency
- Addressed customer concerns with calm, professional communication to enhance satisfaction
Customer Service Associate
Walgreens
Cincinnati, OH
09.2025 - 04.2026
- Resolved customer issues promptly and professionally, contributing to high customer satisfaction.
- Assisted customers with questions, returns, and purchases, enhancing overall shopping experience.
- Operated cash register and processed transactions accurately, ensuring seamless payment experience.
- Kept store clean and organized merchandise to support smooth daily operations.
Education
Bachelor of Business Administration - Accounting
University of Cincinnati, Carl H. Lindner College of Business
Cincinnati, OH05-2028
Skills
- Experienced with QuickBooks accounting software
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Solid Foundation in GAAP principles
- Analytical and problem-solving skills
- Team collaboration
- Fluent in English and Spanish
- Verbal communication
ACADEMIC PROJECTS
- SWOT ANALYSIS, oversaw the opportunities subsection, making sure everyone stayed on track, Worked with a local company to help them identify their Strengths, Weaknesses, Opportunities, and Threats, Presented findings to company, wrote an analysis paper detailing the companies' opportunities and our recommendations to them
- First Year Fast Pitch Competition, led a team of freshmen as project manager at the University of Cincinnati's First-Year Fast Pitch innovation competition., Developed and pitched “Shred Savor” a Snowboard maintenance multi-tool designed to simplify on the go board care and extend ride performance., Selected as 1 of 11 finalist out of 40+ entries to present in a live fast-pitch event., Awarded Second Place, securing $750 in prize funding for outstanding innovation and presentation.
Certification
- Intuit Bookkeeping Certification
Timeline
Customer Service Associate
Walgreens
09.2025 - 04.2026
Shift Manager
Taqueria Jalisco
05.2022 - 08.2026
Bachelor of Business Administration - Accounting
University of Cincinnati, Carl H. Lindner College of Business