Jake Masso
Arlington,TX
Summary
Backflow technician with extensive experience in technical troubleshooting and service documentation. Demonstrated expertise in conducting inspections and training new technicians to ensure compliance and deliver high-quality service. Strong communication skills enhance client relationships and service effectiveness.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Backflow Technician
IDL Professional Services
Allen, TX
09.2017 - 12.2025
- Operated and maintained diagnostic equipment for troubleshooting technical issues.
- Collaborated with team members to ensure compliance with safety stan
- Certified backflows to City Certification requirements
- Conducted routine inspections to identify and resolve equipment malfunctions.
- Trained new technicians on equipment operation and safety protocols.
- Documented maintenance activities and repairs in company database for tracking purposes.
- Communicated effectively with clients to address service inquiries and concerns.
- Replaced defective components or parts as needed.
Resurfacing Technician
Lambert Services
Allen, TX
08.2012 - 04.2015
- Prepared Job site and performed resurfacing of counters, cabinets and bathtubs
- Documented maintenance procedures and service records for compliance purposes.
- Supported inventory management by organizing parts and supplies systematically.
- Adhered to safety protocols during all operational tasks and equipment handling.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Completed scheduled appointments on time to drive quality service.
Children's Activity Coordinator
Pump It Up
McAllen, Texas
01.2011 - 03.2012
- Instructed children on how to use exercise obstacles and overs and coordinated all their activities.
- Conducted site analysis to support sales and service initiatives.
- Resolved customer issues with knowledgeable, friendly service, promoting high satisfaction.
- Identified customer needs promptly and efficiently to enhance engagement.
- Engaged customers through effective interpersonal skills and proactive conversation.
- Utilized advanced technical expertise to troubleshoot complex problems and implement solutions.
Education
Master of Arts - Psychology
Richland College
Dallas, TX12-2014
High School Diploma -
Harvest Christian Academy
Edinburg Tx05-2011
Skills
- Technical troubleshooting
- Customer relationship management
- Equipment maintenance
- Service documentation
- Client communication
- Conflict resolution
Certification
Backflow Technician license
Timeline
Backflow Technician
IDL Professional Services
09.2017 - 12.2025
Resurfacing Technician
Lambert Services
08.2012 - 04.2015
Children's Activity Coordinator
Pump It Up
01.2011 - 03.2012
Master of Arts - Psychology
Richland College
High School Diploma -
Harvest Christian Academy