Jake Mathis
Las Vegas,NV
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response. Demonstrated leadership in emergency situations, enhancing safety and reducing incidents by effective team coordination and critical thinking. Skilled in team leadership and conflict de-escalation, I've effectively managed diverse situations, achieving improved Project and Task completion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
MGM Resorts
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Traffic Flagger
Las Vegas Parking
06.2023 - 10.2023
- Supported project efficiency efforts by adjusting traffic control plans as needed based on changing site conditions or priorities.
- Collaborated with law enforcement officers during emergencies or special events, facilitating seamless integration of their presence into existing work zone operations.
- Contributed to efficient project completion by effectively managing foot and vehicular traffic around active areas.
- Ensured smooth functioning of traffic zones, coordinating closely with site supervisors and team members.
- Assisted with training new flaggers on company policies and procedures, fostering a culture of continuous improvement within the team.
- Developed strong relationships with clients, demonstrating professionalism while addressing any concerns related to traffic management at their sites.
- Worked with superiors to develop optimal traffic routing and control plans for each site.
Sales Associate
Lowes Home Improvment
03.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management to develop sales strategies and goals, aligning with company objectives.
Traffic Control Supervisor
TCLV
07.2018 - 03.2020
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Improved traffic flow by efficiently managing lane closures and diversions.
- Maintained clear communication channels between team members, ensuring prompt resolution of any arising issues in the field.
- Developed comprehensive traffic management plans that considered the needs of all stakeholders, including businesses, guests, and commuters.
- Maintained traffic control plans for proper management of traffic during construction and events.
- Identified potential safety hazards and recommended improvements based on findings.
Education
High School Diploma -
Liberty High School
Las Vegas, NV05-2018
Skills
- Team leadership
- Superior customer service
- Relationship building and management
- Excellent verbal and written communication skills
- Problem-solving abilities
- Conflict de-escalation
- Detail-oriented
- First aid and CPR certified
Certification
- Gaming License - Nevada Gaming Control Board.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- TAM Certification- TAM of Nevada
Timeline
Security Officer
MGM Resorts
09.2023 - Current
Traffic Flagger
Las Vegas Parking
06.2023 - 10.2023
Sales Associate
Lowes Home Improvment
03.2021 - 06.2023
Traffic Control Supervisor
TCLV
07.2018 - 03.2020
High School Diploma -
Liberty High School