Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jake Mazza

Phoenix,AZ

Summary

Knowledgeable Asset Protection Detective with proven record in safeguarding assets and reducing shrinkage. Adept at conducting thorough investigations and implementing security protocols. Demonstrated expertise in surveillance operations and incident reporting, enhancing overall store safety and security.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Asset Protection Detective

Macy's
08.2024 - Current
  • Maintained a visible presence on the sales floor, acting as a deterrent for would-be thieves while providing assistance to customers when necessary.
  • Improved overall store security with the installation and monitoring of advanced CCTV systems.
  • Oversaw access control measures at facility entrances, reducing unauthorized entry attempts substantially.
  • Managed case files efficiently, ensuring timely resolution of incidents and accurate record-keeping for future reference.

Sales Consultant

AT&T
03.2022 - 08.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Assistant Manager

Walgreens
03.2019 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Asset Protection Detective

Tops Friendly Markets
05.2016 - 03.2019
  • Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
  • Implemented regular store-wide inventory audits, identifying discrepancies and addressing potential shrinkage concerns promptly.

Education

Associate of Applied Science - Criminal Justice

Monroe Community College
Rochester, NY
02-2019

Skills

  • Integrity and Trustworthiness
  • CCTV Monitoring
  • Incident Reporting
  • Surveillance techniques
  • Physical Security Measures
  • Loss prevention strategies
  • Emergency Response Coordination
  • Security Systems Operation
  • External Theft Investigations
  • Interviewing techniques
  • Video surveillance proficiency
  • Logs and reporting

Certification

AZ DPS Security Guard license

CPR / AED / First-Aid

Handcuff, baton, taser

Safe use of force

Timeline

Asset Protection Detective

Macy's
08.2024 - Current

Sales Consultant

AT&T
03.2022 - 08.2024

Assistant Manager

Walgreens
03.2019 - 03.2022

Asset Protection Detective

Tops Friendly Markets
05.2016 - 03.2019

Associate of Applied Science - Criminal Justice

Monroe Community College
Jake Mazza