Jake Mazza
Phoenix,AZ
Summary
Knowledgeable Asset Protection Detective with proven record in safeguarding assets and reducing shrinkage. Adept at conducting thorough investigations and implementing security protocols. Demonstrated expertise in surveillance operations and incident reporting, enhancing overall store safety and security.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asset Protection Detective
Macy's
08.2024 - Current
- Maintained a visible presence on the sales floor, acting as a deterrent for would-be thieves while providing assistance to customers when necessary.
- Improved overall store security with the installation and monitoring of advanced CCTV systems.
- Oversaw access control measures at facility entrances, reducing unauthorized entry attempts substantially.
- Managed case files efficiently, ensuring timely resolution of incidents and accurate record-keeping for future reference.
Sales Consultant
AT&T
03.2022 - 08.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Assistant Manager
Walgreens
03.2019 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Asset Protection Detective
Tops Friendly Markets
05.2016 - 03.2019
- Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
- Implemented regular store-wide inventory audits, identifying discrepancies and addressing potential shrinkage concerns promptly.
Education
Associate of Applied Science - Criminal Justice
Monroe Community College
Rochester, NY02-2019
Skills
- Integrity and Trustworthiness
- CCTV Monitoring
- Incident Reporting
- Surveillance techniques
- Physical Security Measures
- Loss prevention strategies
- Emergency Response Coordination
- Security Systems Operation
- External Theft Investigations
- Interviewing techniques
- Video surveillance proficiency
- Logs and reporting
Certification
AZ DPS Security Guard license
CPR / AED / First-Aid
Handcuff, baton, taser
Safe use of force
Timeline
Asset Protection Detective
Macy's
08.2024 - Current
Sales Consultant
AT&T
03.2022 - 08.2024
Assistant Manager
Walgreens
03.2019 - 03.2022
Asset Protection Detective
Tops Friendly Markets
05.2016 - 03.2019
Associate of Applied Science - Criminal Justice
Monroe Community College