Proven Asset Protection Specialist dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations.
Overview
5
5
years of professional experience
Work History
Asset Protection Detective
Macys Department Store
06.2024 - 08.2024
Enhanced asset protection strategies by conducting thorough investigations and risk assessments.
Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
Maintained building safety and security when opening and closing facility.
Evaluated new security technology solutions regularly, making recommendations for improvements based on efficacy and cost-effectiveness evaluations.
Reduced instances of theft in the workplace by implementing effective surveillance techniques.
Responded quickly to emergency situations within the premises, ensuring the safety of employees and customers alike during critical incidents.
Asset Protection Specialist
Safeway
02.2024 - 07.2024
Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
Improved store safety by conducting regular risk assessments and addressing potential hazards promptly.
Provided expert guidance on best practices for securing valuable items during special events or promotions, minimizing risks associated with increased foot traffic or high-value products being showcased.
Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.
Asset Protection Agent
Nordstrom
02.2023 - 02.2024
Facilitated training sessions for new hires on company policies and procedures related to asset protection and safety measures.
Empowered team members by providing ongoing coaching and support on best practices in asset protection techniques.
Streamlined surveillance processes, optimizing the use of CCTV cameras and other security equipment for better coverage.
Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
Maintained accurate records of all asset protection activities, including investigations, audits, and incident reports for easy reference during external reviews or legal proceedings.
Assisted law enforcement officials with apprehending shoplifters, maintaining a safe shopping environment for customers.
Front End Associate
Kroger
12.2019 - 02.2022
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Worked flexible schedule and extra shifts to meet business needs.