Summary
Overview
Work History
Education
Skills
Interests
Timeline
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LUCAS BERGMAN

South Bend

Summary

Dedicated and reliable worker with substantial experience in diagnosing and repairing a wide range of vehicles. Skilled in utilizing diagnostic tools and troubleshooting techniques to identify problems and resolve them quickly and effectively. Possesses a strong work ethic and a commitment to providing excellent customer service.

Overview

8
8
years of professional experience

Work History

Asset Protection Detective

Macy's
03.2024 - Current
  • Enhanced asset protection strategies by conducting thorough investigations and risk assessments.
  • Reduced instances of theft in the workplace by implementing effective surveillance techniques.
  • Maintained a visible presence on the sales floor, acting as a deterrent for would-be thieves while providing assistance to customers when necessary.
  • Identified, observed and apprehended individuals for committing theft by shoplifting.
  • Managed case files efficiently, ensuring timely resolution of incidents and accurate record-keeping for future reference.
  • Improved overall store security with the installation and monitoring of advanced CCTV systems.
  • Used data analysis tools to identify patterns of theft or fraud within the organization, resulting in targeted interventions for maximum impact.
  • Prevented significant inventory losses by identifying high-risk items and implementing targeted security measures.
  • Conducted safety audits to ensure compliance with company standards and government regulations.
  • Provided regular training for staff members on asset protection best practices, raising awareness and vigilance among team members.

Asset Protection Investigator

Walmart
04.2023 - 02.2024
  • Demonstrated ability to identify and resolve security risks and issues
  • Expertise in analyzing surveillance footage to detect suspicious activities
  • Excellent communication skills both written and verbal
  • Proficient in conducting investigations, interviewing witnesses, and gathering evidence
  • Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.

Asset Protection Manager

Walmart
12.2021 - 04.2023
  • Established strong relationships with local law enforcement agencies in order to facilitate effective communication between organizations
  • Utilized advanced problem-solving skills when dealing with challenging situations
  • Assisted customers who were victims of crime while shopping at the store's premises
  • Analyzed data from various sources to identify potential threats or areas of improvement
  • Participated in training sessions designed to improve security awareness among staff members
  • Conducted investigations into theft or loss of assets, ensuring compliance with legal regulations
  • Monitored CCTV systems to detect suspicious activities and respond accordingly
  • Identified security risks and developed strategies to mitigate those risks
  • Maintained a safe environment by enforcing safety rules, responding quickly to hazardous conditions, and conducting regular inspections
  • Trained employees on asset protection best practices
  • Ensured proper handling of cash receipts in accordance with company standards
  • Performed regular audits of store operations to ensure compliance with company policies and procedures

Asset Protection Investigator

Walmart
09.2019 - 12.2021
  • Analyzed data reports related to inventory discrepancies and investigated possible causes of losses
  • Investigated possible thefts by reviewing and exporting surveillance footage to support investigations and resolution of claims
  • Implemented programs designed to reduce incidents of fraud by educating employees about preventative measures
  • Ensured that all safety equipment was functioning properly throughout the store including alarms systems and locks
  • Observed sales floor and point-of-sale area to identify theft activities or fraudulent internal or external theft
  • Investigated all theft cases thoroughly by gathering evidence from witnesses, reviewing CCTV footage

Retail Parts Professional

Advanced Auto Parts
08.2017 - 09.2019
  • Provided exceptional sales support by promptly responding to customer inquiries and orders
  • Demonstrated leadership abilities by training new staff members on the various store operations processes
  • Processed payments accurately and securely using cash registers, POS systems, and payment terminals
  • Inspected incoming shipments for quality control purposes before stocking shelves
  • Maintained inventory accuracy by regularly performing cycle counts and reconciling discrepancies with suppliers
  • Handled complex returns and exchanges while ensuring customer satisfaction
  • Continuously monitored stock levels to ensure appropriate replenishment of merchandise items
  • Provided technical support for customers seeking guidance on installation or usage of purchased parts.

Education

High School Diploma -

John Adams
06.2013

Skills

  • Loss Prevention Policies
  • Corrective Actions
  • Repair Knowledge
  • Safety Procedures
  • Maintenance and Repair
  • Cash handling proficiency
  • Security systems management
  • Video monitoring
  • Integrity and trustworthiness
  • Troubleshooting skills
  • Preventive Maintenance

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Drone Piloting: First person view
  • Coding and Programming
  • Outdoor Recreation
  • Motorcycles and powersport vehicles

Timeline

Asset Protection Detective

Macy's
03.2024 - Current

Asset Protection Investigator

Walmart
04.2023 - 02.2024

Asset Protection Manager

Walmart
12.2021 - 04.2023

Asset Protection Investigator

Walmart
09.2019 - 12.2021

Retail Parts Professional

Advanced Auto Parts
08.2017 - 09.2019

High School Diploma -

John Adams

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LUCAS BERGMAN