Jake McFather
Sachse,TX
Summary
Dynamic Service Advisor with a proven track record at Caliber Collision, excelling in customer relationship management and vehicle assessment. I-Car Platinum certified, I consistently exceeded handling repair programs for multiple direct repair insurance partners while enhancing service delivery. My strong communication and multitasking skills fostered client loyalty and satisfaction, ensuring timely repairs and seamless operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
Wylie, TX
10.2018 - Current
- Assist customers in understanding repair processes and service options.
- Manage direct repair accounts for multiple insurance companies
- Coordinate with technicians to ensure timely completion of vehicle repairs.
- Manage customer inquiries and complaints to enhance satisfaction levels.
- Develop relationships with clients, fostering loyalty and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
Gerber Collision
Carrollton, TX
03.2016 - 09.2018
- Led initiatives to improve service delivery times, enhancing customer experience.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
Richland High School
North Richland Hills, TX05-2002
Skills
- I-Car Platinum certified
- Proficient in CCC ONE and Mitchell platforms
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Excellent communication
- Customer relationship management
- Account management
Certification
I-Car Platunim
Timeline
Service Advisor
Caliber Collision
10.2018 - Current
Service Advisor
Gerber Collision
03.2016 - 09.2018
High School Diploma -
Richland High School