Jake Mercer
Agoura Hills,CA
Summary
Dedicated professional with a strong background in customer service and safety management. Proven ability to navigate challenges and foster positive interactions, ensuring a safe and enjoyable experience for customers and participants.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pizza Delivery Driver
Winners NY Pizza
Agoura Hills, CA
02.2025 - Current
- Delivered pizzas promptly while ensuring high-quality service and customer satisfaction.
- Managed cash transactions accurately, maintaining till integrity during shifts.
- Navigated efficiently through routes to maximize delivery speed and reduce wait times.
- Assisted in training new drivers on delivery procedures and customer interaction standards.
- Executed thorough cleaning procedures for restaurant premises prior to opening and following closing hours.
Lifeguard
Salvation Army Camp
Calabasas, CA
06.2024 - 07.2025
- Monitored pool activities to ensure safety and adherence to rules.
- Responded promptly to emergencies, always ready to perform first aid and CPR procedures effectively.
- Guided campers on water safety protocols and swimming techniques.
- Maintained cleanliness and organization of pool area, ensuring a safe environment.
Flag Football Referee
Sports Academy
Westlake, CA
03.2023 - 04.2025
- Trained new referees on proper officiating techniques and game regulations.
- Evaluated player performances to ensure safety and compliance with league standards.
- Implemented feedback mechanisms to improve officiating accuracy and consistency.
- Monitored player safety protocols and enforced guidelines for parents and coaches to promote a secure environment.
Flag Football Referee
Yarrow YMCA
Westlake, CA
01.2023 - 02.2025
- Officiated flag football games, ensuring adherence to rules and fair play.
- Managed game flow, maintaining control and sportsmanship among players.
- Communicated effectively with coaches and players regarding game decisions.
- Mediated disputes on the field, promoting a positive environment for participants.
- Ensured player safety while managing interactions with aggressive coaches and parents.
Childcare Provider
Yarrow YMCA
Westlake, CA
03.2023 - 05.2024
- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed and implemented age-appropriate lesson plans to enhance learning experiences.
- Fostered positive relationships with parents, communicating progress and addressing concerns.
- Organized recreational activities that promoted physical, emotional, and social development.
- Assisted children ages 1-10 in engaging in athletic games and creative activities such as drawing pictures. Helped foster teamwork and social skills through interactive play.
Education
No Degree - Emergency Medical Services
University of Utah
Salt Lake City, UT04-2029
High School Diploma -
Agoura High School
Agoura Hills, CA06-2025
Skills
- Customer service
- Money handling
- Memory skills
- Quick learner
- Problem-solving
- Lifeguard certification
- First aid/ CPR
- Childcare
- Strong communication skills
- Patience and tolerance
- Swimming lessons
Certification
- First Aid/CPR Certified
- lifeguard License
Timeline
Pizza Delivery Driver
Winners NY Pizza
02.2025 - Current
Lifeguard
Salvation Army Camp
06.2024 - 07.2025
Flag Football Referee
Sports Academy
03.2023 - 04.2025
Childcare Provider
Yarrow YMCA
03.2023 - 05.2024
Flag Football Referee
Yarrow YMCA
01.2023 - 02.2025
No Degree - Emergency Medical Services
University of Utah
High School Diploma -
Agoura High School