Jake Moore
Saco,ME
Summary
Strategic, people-driven leader with 18 years of progressive experience guiding large teams, strengthening organizational culture, and building high-performing talent pipelines across multi-site retail operations. Known for exceptional HR partnership, disciplined execution, and the ability to navigate complex people challenges with clarity, empathy, and accountability. Adept at developing leaders, improving engagement, reducing turnover, and implementing scalable systems that enhance both employee experience and business performance. Brings deep strength in change leadership, conflict resolution, performance management, cross-functional collaboration, and organizational development—skills that transfer seamlessly to people-centric leadership positions across any industry. Recognized for building trust, leading through ambiguity, and aligning people strategies to long-term business goals to drive sustainable, measurable results.
Overview
18
18
years of professional experience
Work History
Store Director
Target
04.2021 - Current
- Led cross-functional teams to implement strategic initiatives that enhanced operational efficiency.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Directed staffing and training operations, maintained safety compliance, controlled inventory, and supervised financial functions for teams of 300+ team members, including 17 hourly leaders and 7 salaried leaders.
- Coordinated talent development and promotion processes for next-level district roles.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment accuracy.
- Evaluated talent profiles, compensation expectations, and fit against organizational needs.
- Implemented operational improvement initiatives to increase sales by over 20% within first year.
Store Director- New Store Opening
Target
05.2018 - 04.2021
- Successfully onboarded over 200 external team members and 15 new leaders to ensure staffing ahead of grand opening.
- Built and implemented comprehensive training plans for all new leaders and team members, ensuring strong operational readiness across fulfillment, GM, Food, Inbound, Presentation, and guest experience routines.
- Piloted and co-created multiple company initiatives that were adopted enterprise wide; drive up - pickup, and ship from store processes.
- Rookie of the year recipient for 2018. Served as District Community Captain for 2020 & 2021. District Store Director trainer since 2021.
- Led team development, coaching leaders to improve accountability, performance, and retention.
Property Management Business Partner
Target
10.2015 - 05.2018
- Developed and executed strategic partnerships to enhance customer engagement and drive revenue growth for over 30 locations.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Grew talent pipeline through proactive sourcing and cultivation to maintain position stability and ensure future talent availability.
- Led cross-functional teams in project management initiatives, improving collaboration and project delivery timelines.
- Mentored junior staff, fostering professional development and enhancing team performance through knowledge sharing.
- Directed strategic client relationships to strengthen trust and long-term business alignment.
Executive Team Leader -Salesfloor Operations
Target
03.2014 - 09.2015
- Coordinated four leaders and owned daily operations for 30+ team members to improve performance in every statistical category.
- Appointed Talent Captain to represent store for district talent development, mentoring high-potential team members and leaders for progression to next level.
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Delivered consistent, high-quality results by setting performance expectations, coordinating needed resources, and tracking progress; led district operational outcomes.
Executive Team Leader- Replenishment
Target
09.2011 - 03.2014
- Led store teams to deliver guest service, sales, and operational execution across assigned departments.
- Managed daily workload, labor plans, and team priorities to maintain efficient store performance.
- Coached team members on standards, accountability, and performance expectations.
- Monitored inventory, replenishment, and merchandising execution to support in-stock presentation.
Executive Team Leader-Human Resources
Target
07.2009 - 06.2010
- Led cross-functional teams to enhance operational efficiency and drive store performance.
- Mentored team leaders, fostering professional growth and enhancing leadership capabilities across the organization.
- Interviewed, recruited and trained new onboarding candidates.
- Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members. This led to a decrease in turnover by 40%.
Executive Team Leader-Guest Experience
Target
08.2009 - 06.2010
- Led initiatives to enhance guest satisfaction through targeted service training programs.
- Collaborated with cross-functional teams to streamline operational processes, improving team efficiency.
- Developed and implemented strategies to elevate the overall guest experience in-store.
- Analyzed customer feedback to identify trends and drive continuous improvement efforts.
Team Leader- Inbound & Sales Floor
Target
10.2008 - 08.2009
- Led cross-functional teams to implement strategic initiatives that enhanced operational efficiency.
- Developed and executed training programs to elevate team performance and customer service standards.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment accuracy.
- Identified and assessed market trends to refine product assortment strategies, focusing on key categories to boost sales.
- Delivered first-year sales growth recognized at regional level through sales performance improvements aligned with operational improvement and efficiency.
Education
Bachelor of Arts - Sociology
University of Maine
Orono, ME05-2005
Skills
● Multi-Site Leadership & Scaling
Operations
● Talent Development & Leadership
Coaching
● HR Partnership & Organizational
Alignment
● Employee Relations & Conflict
Resolution
● Culture Building & Engagement
Strategy
● Operational Excellence & Process
Optimization
● Change Management &
Transitional Leadership
● Workforce Planning & Staffing
Strategy
● Cross Functional Collaboration
● Training & Onboarding Program
Development
● Compliance Safety & Risk
Management
● Culture Transformation &
Retention Improvement
● P&L Management
Timeline
Store Director
Target
04.2021 - Current
Store Director- New Store Opening
Target
05.2018 - 04.2021
Property Management Business Partner
Target
10.2015 - 05.2018
Executive Team Leader -Salesfloor Operations
Target
03.2014 - 09.2015
Executive Team Leader- Replenishment
Target
09.2011 - 03.2014
Executive Team Leader-Guest Experience
Target
08.2009 - 06.2010
Executive Team Leader-Human Resources
Target
07.2009 - 06.2010
Team Leader- Inbound & Sales Floor
Target
10.2008 - 08.2009
Bachelor of Arts - Sociology
University of Maine