Jake New
Douglas,QLD
Summary
Determined and well-rounded individual with more than six years studying as a scientist the marine biology industry. Sharp and focused professional offering skills data input and customer service. Almost a decade of experience in the customer service field and food industry.
Overview
11
11
years of professional experience
Work History
Food Runner
Founding Farmers
11.2023 - 01.2024
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Barista and Customer Service Support
Ottos Bakehouse
10.2022 - 11.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Head Camp Counselor
Miss Betty's Day Camp
06.2013 - 07.2023
- As a camp counselor I worked with campers from grades 1-6 to better understand the natural world and supervise to make sure the camp ran smoothly.
- Enhanced camper experience by developing and implementing engaging activities and programs tailored to various age groups.
Education
M.D. - Marine Biology
James Cook University
Douglas, QLD 06.2024
Bachelor of Science - Marine Science
Coastal Carolina University
Conway, SC05.2022
GED -
Phoenixville Area High School
Phoenixville, PA06.2018
Skills
- Good with People
- Friendly and Approachable
- Eager to learn
- Familiar with excel, powerpoint, and data input
Awards
- Deans List- Fall 2018, Spring 2021
- PADI Rescue Diver certification
- First Aid and CPR certifications
Projects
-Marine Ecology Research - Salt Marsh biodiversity study: completed research on salt marshes in Huntington Beach State park and looking for changes in population levels and species diversity as the seasons change.
-CCU Shark Project: tagged and helped assist in data input of examining if magnetized hooks will lead to decreased accidental shark catches
Timeline
Food Runner
Founding Farmers
11.2023 - 01.2024
Barista and Customer Service Support
Ottos Bakehouse
10.2022 - 11.2023
Head Camp Counselor
Miss Betty's Day Camp
06.2013 - 07.2023
M.D. - Marine Biology
James Cook University
Bachelor of Science - Marine Science
Coastal Carolina University
GED -
Phoenixville Area High School
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