Jake Olson

• Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
• Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
• Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
• Staffed associates prior to the beginning of each shift throughout the day.
• Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.

- Assist the PA in the management of the sortation side of SMA2 (VMA2)

- Assist associates in stowing, buffing, staging, and problem solve

- Knowledgeable in all of the sortation side jobs including stowing, buffing, RTS, problem solve, dispatch, and RTFC

- Assist PA and Manager in assigning associates positions on the sortation side

- Lead stretches at stand-up at the beginning of every shift

- Help drivers with any issues that they have with their device, package problems, and any other questions

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Used cash registers and credit card machines to cash out customers.

• Observed safety practices and procedures to maintain safe and clean working environment.
• Fastened joints and seams together to assemble components into sheet metal products.
• Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
• Selected gauges and types of sheet metal or non-metallic material to meet product specifications.
• Installed duct work in commercial and residential buildings
• Problem solved already installed broken air systems and fixed any issues
• Unloaded trucks full of duct work and materials for jobsite needs

• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
• Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
• Handled OLTP systems, payment processing, cash change and issuing of receipt.