Jake Phillips
Franktown,Colorado
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Dispatch Manager
Luna Freight
11.2021 - Current
- Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Managed a team of drivers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Mentored and trained new hires in the day to day duties of the job.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Warehouse Manager
Canna Brothers Distribution
11.2018 - 11.2021
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Propagation Manager
Native Roots
07.2015 - 11.2018
- Manage and train the propagation team to ensure skill development that builds the horticultural capacity of employees to propagate plants.
- Responsible for ensuring the success and care of all new plant propagation for the facility.
- Maintained professional, organized, and safe environment for employees.
- Manage the functionality of the green houses and propagation facilities
Paint Prepper
Sam's Automotive
01.2013 - 06.2015
- Enhanced paint quality by thoroughly cleaning and preparing surfaces for painting.
- Reduced rework rate by carefully masking areas not designated for painting.
- Improved project efficiency with meticulous organization of tools and materials.
- Ensured accurate color matching by expertly mixing paints according to specifications.
- Maintained a safe working environment by following all safety protocols and wearing appropriate protective gear.
Education
High School Diploma -
Ponderosa High School
Parker, CO2009
Skills
- Environmental awareness
- Workflow Planning
- Fleet maintenance
- Route Planning
- Phone dispatch
- Data Entry
- Customer Service
- Mentoring and Coaching
Timeline
Dispatch Manager
Luna Freight
11.2021 - Current
Warehouse Manager
Canna Brothers Distribution
11.2018 - 11.2021
Propagation Manager
Native Roots
07.2015 - 11.2018
Paint Prepper
Sam's Automotive
01.2013 - 06.2015
High School Diploma -
Ponderosa High School
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