Jake Ramirez
Reno
Summary
Dynamic Service Leader with expertise in team motivation, conflict resolution, and compliance. Proven ability to enhance customer service experiences while maintaining operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle
Sparks
06.2023 - Current
- Led team to deliver exceptional customer service during peak hours, enhancing customer satisfaction.
- Executed customer service duties, including greeting customers, answering questions, and resolving complaints, to foster a positive dining experience.
- Motivated teams through recognition and rewards, promoting a culture of excellence.
- Interviewed and hired talented employees to grow department expertise and advance skills depth.
- Maintained cleanliness and organization of the dining area and kitchen.
- Ensured compliance with health regulations and company policies during daily operations.
Education
Skills Certificate - Emergency Medical Technician
Truckee Meadows Community College
Reno, NV05-2027
High School Diploma -
Academy of Career Education
Reno, NV06-2024
Skills
- Customer service
- Team leadership
- Crisis management
- Conflict resolution
- Operational efficiency
- Time management
Certification
- OSHA - 9/02/2021
- BLS Provider - 4/2/2026
Timeline
Service Leader
Chipotle
06.2023 - Current
Skills Certificate - Emergency Medical Technician
Truckee Meadows Community College
High School Diploma -
Academy of Career Education