Jake Samples
Copy Editor | Office Administration
Gloversville
Summary
Results-driven Administrative Professional with 11+ years of experience delivering efficient office management, advanced editorial project execution, and healthcare operations leadership. Demonstrated ability to streamline administrative workflows, manage confidential records, and enhance team productivity in high-pressure environments. Recognized for expertise in regulatory compliance (HIPAA/MIPS), EMR optimization, and technical troubleshooting within healthcare settings.
Published Copyeditor skilled in overseeing editorial projects from concept to completion, upholding rigorous standards for quality, clarity, and client satisfaction. Adept at leveraging analytical thinking, strong communication, and cross-functional collaboration to support organizational success and drive measurable improvements.
Combining a deep understanding of healthcare technology, exceptional editorial precision, and a proven ability to solve complex challenges, I offer a comprehensive skillset designed to address diverse organizational needs. My unique blend of technical expertise, regulatory knowledge, and communication excellence positions me as an adaptable and invaluable partner in driving strategic success.
Overview
13
13
years of professional experience
Work History
Copy Editor | Ghostwriter
Jake Samples Editing
01.2020 - Current
- Project Management: Orchestrate end-to-end publishing workflows for diverse clientele, managing developmental editing, visual formatting, and final distribution for Kindle and print releases.
- Quality Assurance: Secured five publication credits across fiction and non-fiction genres by enforcing strict editorial standards and ensuring market-ready deliverables.
- Adaptability: Demonstrated adaptability by adjusting to changes in client requirements or project scope, ensuring a seamless transition from initial concept to final deliverable.
- Client Relations: Cultivated long-term partnerships through dependable project delivery, resulting in repeat contracts for a multi-installment youth literature series.
Medical Office Clerk
New Dimensions in Health Care
07.2022 - 09.2023
- EMR Optimization: Engineered and deployed custom clinical templates and standardized order sets within MEDENT, significantly reducing documentation time for providers.
- Compliance Management: Developed sophisticated coding solutions to ensure 100% compliance with MIPS and evolving regulatory standards.
- Technical Support: Served as the designated Tier-2 Subject Matter Expert for MEDENT, resolving complex system errors and acting as the primary liaison with vendor technical teams.
- Process Improvement: Led initiatives to analyze clinical processes, identifying bottlenecks and implementing automation to enhance operational throughput.
Retail Store Manager & Sales Consultant
AT&T - Prime Communications
10.2021 - 06.2022
- Operational Leadership: Directed daily retail operations, including inventory logic, staff training, and resource allocation, achieving reduced operational costs.
- Customer Retention: Designed and executed retention strategies that improved client satisfaction scores and drove repeat business.
- Performance Management: Consistently exceeded sales targets by tailoring solutions to individual client needs and monitoring team performance metrics.
Office Manager
Cope & Fedullo Medical Services, PLLC
01.2021 - 05.2021
- Crisis Operations: Managed high-volume administrative workflows for a COVID-19 testing clinic, ensuring uninterrupted service delivery and strict patient confidentiality during critical periods.
- Data Integrity: Conducted meticulous audits to achieve 100% accuracy in daily regulatory submissions, enhancing the clinic's reputation for reliability.
- Workflow Efficiency: Implemented innovative process improvement procedures that boosted team productivity and streamlined patient intake.
Client Service Associate
Northern Rivers Family of Services
01.2020 - 08.2020
- Administrative Support: Facilitated smooth daily operations for provider networks through efficient appointment scheduling, client onboarding, and records management.
- Data Analytics: Developed advanced Excel models to track performance trends, providing leadership with actionable insights for strategic decision-making.
Medical Records Specialist
The Arc Lexington
05.2016 - 09.2019
- Digital Transformation: Spearheaded the transition from paper-based systems to centralized EMR platforms, enhancing data accessibility and security protocols.
- Health Outcomes Tracking: Created advanced formulas to track health outcomes, ensuring precise compliance with regulatory reporting standards.
- Training & Mentorship: Acted as a Subject Matter Expert, training teams on health information systems best practices and procedural adherence.
- Interoperability: Managed secure data exchanges between internal and external facilities, maintaining continuity of care and record security.
Medical Assistant
Mayer & Cope Family Practice
06.2013 - 01.2015
- Front-Office Management: Streamlined appointment scheduling and patient flow, ensuring accurate record-keeping and reduced wait times.
- Clinical Environment: Sanitized, restocked, and organized exam rooms and medical equipment.
- Professional Development: Enhanced clinic proficiency in EMR software through active participation in training programs, contributing to improved data management standards.
- Procedural Support: Assisted providers with minor in-office procedures and surgeries, supporting patients before, during, and after the process.
Education
Bachelor of Science - Public Health
University of Rochester
Rochester, NY 05.2001 -
High School Diploma -
Broadalbin-Perth High School
Broadalbin, NY06-2011
Skills
- Leadership & Team Management: Proven ability to lead cross-functional teams, foster collaboration, and mentor staff to achieve organizational goals
- Effective Communication: Advanced written and verbal communication skills; experienced in professional correspondence, client relations, and technical documentation
- Project Management: Skilled in managing multiple projects simultaneously, meeting critical deadlines, and ensuring quality outcomes for clients and stakeholders
- Process Improvement & Problem-Solving: Expertise in identifying operational inefficiencies and developing innovative, cost-effective solutions that boost productivity
- Regulatory Compliance & Data Integrity: In-depth knowledge of HIPAA/MIPS standards, EMR optimization, and maintaining accuracy in clinical and administrative data
- Technical Proficiency: MEDENT EMR (Subject Matter Expert), Microsoft Office Suite (Excel Analytics), database management, digital publishing platforms
- Customer Service Excellence: Dedicated to providing high-quality service and cultivating positive experiences for customers and clients
- Organizational Skills: Strong attention to detail, adept at prioritizing tasks, maintaining accurate records, and supporting efficient workflow operations
- Adaptability & Continuous Learning: Quick to learn new systems and adapt in fast-paced environments, embracing opportunities for professional growth
Accomplishments
From 2020 to the present, I have successfully edited and published five books across various genres, available in e-book, paperback, and hardcover formats. These publications have earned praise for their clarity, accuracy, and polished presentation, establishing my reputation for delivering high-quality editorial work. This achievement demonstrates a strong commitment to producing market-ready content that meets rigorous creative and professional standards.
Timeline
Medical Office Clerk
New Dimensions in Health Care
07.2022 - 09.2023
Retail Store Manager & Sales Consultant
AT&T - Prime Communications
10.2021 - 06.2022
Office Manager
Cope & Fedullo Medical Services, PLLC
01.2021 - 05.2021
Copy Editor | Ghostwriter
Jake Samples Editing
01.2020 - Current
Client Service Associate
Northern Rivers Family of Services
01.2020 - 08.2020
Medical Records Specialist
The Arc Lexington
05.2016 - 09.2019
Medical Assistant
Mayer & Cope Family Practice
06.2013 - 01.2015
Bachelor of Science - Public Health
University of Rochester
05.2001 -
High School Diploma -
Broadalbin-Perth High School