JAKE SCHWARZ
Lakeville,MN
Summary
Results-driven Account Manager with a proven track record of managing client relationships, driving revenue growth, and implementing strategic initiatives. Skilled in problem-solving, negotiation, and communication, with a strong focus on customer loyalty. Demonstrated the ability to achieving goals while consistently delivering bottom-line results and client needs.
Overview
5
5
years of professional experience
Work History
Account Manager
Bay&Bay Transportation
10.2022 - Current
- Manage a portfolio of 10 key customer accounts, building strong relationships and driving growth.
- Oversee the distribution of 500+ monthly shipments, ensuring timely and accurate pickups and deliveries to clients.
- Maintain regular communication with customers, providing daily tracking updates and generating weekly performance reports to satisfaction.
- Negotiate and price lane rates using DAT and Rateview, while optimizing cost-efficiency.
- Proactively identify and resolve logistical issues during transit, minimizing delays and any setbacks.
- Collaborate cross-functionally to improve processes and enhance the overall customer experience.
Customer Service Associate
Bay&Bay Transportation
11.2020 - Current
- Coordinate daily pickup and delivery appointments with customers, shippers, and receivers, confirming on-time service.
- Track and trace all load assignments for the accuracy and timeliness of time-sensitive freight pickups and deliveries.
- Enter and manage customer orders in Salesforce, maintaining organized and up-to-date records for seamless order processing.
- Provide support to team Account Managers by assisting with complex tasks and offering backup during high-demand periods.
- Helped train and develop new CSA's into the team to facilitate overall company success.
Sales Representative
Tolzman Distributing LLC
05.2020 - 10.2020
- Developed and implemented product strategies that filled market gaps, driving consistent sales growth and customer satisfaction.
- Accurately documented all customer interactions using Zebra software, collecting sales invoices in the processing system for smooth operations.
- Evaluated inventory and delivery needs, optimizing strategies with customer demands and improve service efficiency.
- Maintained professional networks and partnerships for beneficial business success.
Education
Bachelor of Science - Finance
Winona State University
Winona, MN05-2020
Skills
- Team Leadership
- Client Relations
- Communication and Negotiation
- Pricing and Cost Optimization
- Conflict Resolution
- Time Management
- Organization and Adaptability
Software & Tools
- Salesforce
- Rateview
- LoadDex
- DAT
- Microsoft Office/Outlook
- Microsoft Power BI
Timeline
Account Manager
Bay&Bay Transportation
10.2022 - Current
Customer Service Associate
Bay&Bay Transportation
11.2020 - Current
Sales Representative
Tolzman Distributing LLC
05.2020 - 10.2020
Bachelor of Science - Finance
Winona State University
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