Jake Shufelberger
Kingwood
Summary
Healthcare operations professional with over 10 years of experience in optimizing patient order processes, managing referrals, and ensuring documentation accuracy within highly regulated environments. Expertise in collecting and managing medical records, entering referrals into electronic systems, and providing education to patients and caregivers. Skilled in coordinating efforts across sales, clinical, and fulfillment teams to enhance operational efficiency. Proven track record in navigating high-volume workflows that demand precision, strong follow-through, and exceptional customer communication skills.
Overview
17
17
years of professional experience
Work History
Lead Pharmacy Technician
Wal-Mart Neighborhood Market
05.2016 - 01.2026
- Coordinated daily workflow for pharmacy technicians, ensuring efficient task distribution and timely prescription fulfillment while delivering clear medication counseling support at the point of sale
- Oversaw technician workflow and point-of-sale processes, reinforcing patient understanding of medications and appropriate channels for post-pickup questions
- Served as a point of contact for patient, caregiver, provider, and insurance inquiries related to services and order status
- Certified to administer vaccines, supporting patient education, informed consent, and accurate clinical documentation
Pharmacy Technician
Wal-Mart Neighborhood Market
12.2014 - 05.2016
- Processed patient orders requiring precise documentation, insurance validation, and timely completion
- Filled prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations
Hose Assembler
Midwest Hose & Specialty
04.2014 - 12.2014
- Entered customer orders and supporting documentation into tracking systems
- Coordinated order priorities to meet delivery timelines and service expectations
Waiter
Perry's Steakhouse
06.2013 - 04.2014
- Served guests in premium dining experience
- Maintained detailed knowledge of food and wine
Order Filler
Wal-Mart Distribution Center
01.2012 - 04.2014
- Assembled goods on to pallets over long hours in a fast-paced work environment
- Contributed to overall logistics by helping in various areas
- Safely utilized warehouse equipment to locate missing goods to complete shipments promptly
Waiter
Chili's Bar and Grill
08.2010 - 01.2012
- Prioritized multiple tasks simultaneously
- Communicated effectively with team members
Owner
Jake's in Home Personal Training
11.2009 - 08.2010
- Assessed clients' needs and goals to improve overall health
- Instructed clients personally to motivate and ensure proper exercise technique
Personal Trainer
Lifetime Fitness
09.2008 - 11.2009
- Conducted fitness assessments to customize training programs
- Recommended various program options to obtain new clients
- Collaborated with team members to improve productivity
Education
License - Certified Pharmacy Technician
Texas State Board of Pharmacy
Bachelor of Science - Supply Chain And Logistics Technology
University of Houston
05-2027
Skills
- Patient Communication & Education
- De-escalation & Complaint Resolution
- Team Leadership & Mentorship
- Insurance Coverage Explanation & Problem Resolution
- Analytical & Problem-Solving Skills
Affiliations
Council of Supply Chain Management Professionals
Community Service
- Volunteer construction and landscaping for local church
- Member of Project Fitness
Timeline
Lead Pharmacy Technician
Wal-Mart Neighborhood Market
05.2016 - 01.2026
Pharmacy Technician
Wal-Mart Neighborhood Market
12.2014 - 05.2016
Hose Assembler
Midwest Hose & Specialty
04.2014 - 12.2014
Waiter
Perry's Steakhouse
06.2013 - 04.2014
Order Filler
Wal-Mart Distribution Center
01.2012 - 04.2014
Waiter
Chili's Bar and Grill
08.2010 - 01.2012
Owner
Jake's in Home Personal Training
11.2009 - 08.2010
Personal Trainer
Lifetime Fitness
09.2008 - 11.2009
License - Certified Pharmacy Technician
Texas State Board of Pharmacy
Bachelor of Science - Supply Chain And Logistics Technology
University of Houston