Jake Thomas
Eagan,MN
Summary
Dynamic Operations Manager with expertise in strategic planning, cost management, and performance metrics. Proven track record in driving accountability and enhancing team effectiveness in a high-stakes brokerage environment.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Operations Manager
Bay & Bay Transportation
Eagan, mn
03.2025 - Current
- Manage daily operations for $80+ million brokerage, ensuring seamless team functionality.
- Oversee team performance metrics, driving accountability and achieving key KPIs.
- Supervise operational activities, including carrier sales and extended coverage initiatives.
- Develop strategic growth plans, including bids and setting annual margin and load count expectations.
- Evaluated staffing requirements, conducted interviews, and made hiring decisions to enhance team capability.
- Collaborated with training manager to implement targeted training plans, addressing identified team needs.
- Facilitated bi-weekly meetings to improve communication and align on individual team member goals.
- Monitor market trends and industry updates to inform strategic planning and decision-making.
Operations Supervisor
Bay & Bay Transportation
eagan , MN
11.2023 - 03.2025
- Directed daily operations for central and east teams, optimizing personnel scheduling and task assignment to enhance workflow.
- Managed critical projects for major clients, ensuring effective cost management and carrier relationships.
- Tracked team progress to ensure consistent service delivery quality across all operations.
Operations Lead
Bay & Bay Transportation
Eagan, Minnesota
05.2023 - 11.2023
- Led central team and facilitated monthly initiatives to meet KPIs for margin, load count, core carrier growth, and service levels.
- Managed daily operations for transportation logistics and scheduling.
- Coordinated communication between drivers and dispatch teams.
- Oversaw compliance with safety regulations and operational standards.
Senior carrier sales specialist
Bay & Bay Transportation
Eagan , MN
01.2021 - 04.2023
- Managed carrier relationships, enhancing freight options and service levels to better serve clients.
- Generated over $2.2 million in profit margin through effective cost management.
- Coordinated transportation logistics between shippers and carriers, ensuring timely deliveries that met customer expectations.
Education
BBA - Logistics And Supply Chain Management
University of North Dakota
Grand Forks, ND08-2020
Skills
- Project management
- Cost management
- Performance metrics
- Strategic planning
- Staffing evaluation
- Building and maintaining relationships
- Effective communication
Certification
- CSCMP certification
Affiliations
- Council of Supply Chain Management Professional position: Young Professional
Timeline
Operations Manager
Bay & Bay Transportation
03.2025 - Current
Operations Supervisor
Bay & Bay Transportation
11.2023 - 03.2025
Operations Lead
Bay & Bay Transportation
05.2023 - 11.2023
Senior carrier sales specialist
Bay & Bay Transportation
01.2021 - 04.2023
BBA - Logistics And Supply Chain Management
University of North Dakota