Jake Turner
Lexington,Ky
Summary
Vet Sales Coordinator supporting up to 1,500 veterinary clinic accounts per month with CRM-based territory coverage, product positioning, and shared reporting. Builds clinic relationships, identifies business opportunities from customer and clinic data, and aligns selling strategies to recommend therapeutic diets that fit patient needs. Coordinates open and temporarily vacant territories while keeping account activity organized for internal visibility.
Overview
9
9
years of professional experience
Work History
Vet Sales Coordinator
Royal Canin
03.2024 - Current
- Develop and maintain strong customer relationships with key individuals within the clinics. Set selling strategies to align customers for recommending Royal Canin products as their primary therapeutic diet for their clients/patients.
- Utilize CRM to identify and translate knowledge of our products, categories, customer, and clinic data into business opportunities.
- Leverage access to OMS to coordinate shared reporting.
- Provide coverage to open and temporarily vacant territories in the Vet BU.
Inside Account Specialist
Royal Canin
04.2023 - 03.2024
- First point of contact for regional and district managers. Assisted with report building for use in the field.
- Make cases for finance, account management, and data. Pilot new projects and collaborate with internal stakeholders to achieve results.
- Utilized CRM system to track account activities, maintain accurate records, and generate reports for management visibility.
Customer Service Representative
Royal Canin
06.2022 - 04.2023
- Assisted veterinarians and their employees with order processing, invoice management, credit resolutions, and administrative support. Utilized Salesforce to troubleshoot login issues and recover forgotten passwords, enhancing user access.
- Remote
- Resolved customer inquiries through effective communication and product knowledge.
- Managed customer accounts, ensuring accuracy and timely updates to information.
- Collaborated with cross-functional teams to enhance service delivery and resolve issues.
Guest Service Representative
Don Jacob's
Lexington
12.2021 - 05.2022
- Assist customers with scheduling appointments, service questions, and logging data from previous visits.
Customer Service
Target
Lexington
09.2019 - 03.2020
- Assist customers with any needs, work cash register, assist customers with returns.
Footwear Sales Associate
Dick's Sporting Goods
Lexington
04.2017 - 11.2017
- Assist customers by providing information and resolving their complaints.
Skills
Customer service
Consultative selling
Sales strategy
Account coordination
Territory coverage
Salesforce
Time management
Multitasking
CRM reporting
Order management
Timeline
Vet Sales Coordinator
Royal Canin
03.2024 - Current
Inside Account Specialist
Royal Canin
04.2023 - 03.2024
Customer Service Representative
Royal Canin
06.2022 - 04.2023
Guest Service Representative
Don Jacob's
12.2021 - 05.2022
Customer Service
Target
09.2019 - 03.2020
Footwear Sales Associate
Dick's Sporting Goods
04.2017 - 11.2017