Jake Wampner
Indianapolis,IN
Summary
I'm a dynamic and results-driven professional with extensive experience, excelling in cashier training and complaint resolution. I have a proven track record of enhancing operational efficiency and customer satisfaction through effective staff mentoring and process improvements. Skilled in cash handling and adept at fostering a positive team environment. I can be effective and efficient in a variety of retail environments and have ample experience meeting deadlines and goals as well a organizing group projects and keeping everyone motivated to complete their part on time.
Overview
4
4
years of professional experience
Work History
Cashier Supervisor
Burlington Coat Factory
Indianapolis, IN
03.2025 - 07.2025
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on best practices and company policies.
- Implemented process improvements that enhanced checkout speed and customer satisfaction.
- Monitored inventory levels of cash registers and coordinated replenishment as needed.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
Assistant Manager
Floor & Decor
Greenwood, IN
05.2021 - 06.2024
- Assisted in managing daily operations to ensure efficient store performance.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new team members on operational procedures and customer service standards.
- Implemented inventory management practices to reduce discrepancies and improve stock levels.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Developed promotional displays that enhanced customer engagement and boosted sales.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records
Education
No Degree - Business Management
IUPUI
Indianapolis05-2012
High School Diploma -
Decatur Central High School
Indianapolis, IN06-2010
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash register maintenance
- Workplace safety
- POS system proficiency
- Sales promotion
- Operational efficiency
- Employee scheduling
- Store operations
- Workflow coordination
- Customer complaint handling
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved top sales in the region by completing various sales generation initiatives with accuracy and efficiency.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Cashier Supervisor
Burlington Coat Factory
03.2025 - 07.2025
Assistant Manager
Floor & Decor
05.2021 - 06.2024
No Degree - Business Management
IUPUI
High School Diploma -
Decatur Central High School