Jake Welsh
Coopersburg,PA
Summary
Recent college graduate with high latin honors. Competitive personality from background in athletics at the collegiate level. Dedicated and customer-focused professional with a strong background in the restaurant industry as a server, now poised to transition into the exciting world of business. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Sales Representative
Advanced Axis
02.2024 - 03.2024
- Conducted outsourced sales for Fortune 500 clients
- Performed direct marketing strategies to gain sales
- Demonstrated strong product knowledge and understanding of product and service offerings to effectively address customer inquiries and concerns
- Developed and maintained positive relationships with customers to ensure satisfaction and promote customer loyalty
- Collaborated with team members and supervisors to share best practices and strategies for improving sales performance
Food Server
Daddy O
05.2023 - 10.2023
- Cultivated warm relationships with regular customers.
- Averaged sales of over $1000 per day.
- Upsold menu items to generate more revenue for company.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Documented orders accurately to track sales and properly bill guests.
Food and Beverage Server
The Prospect Tavern
09.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Remained focused, calm and professional during peak rush hours.
- Cultivated warm relationships with regular customers.
- Adhered to health and safety standards while handling food and beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
Tree Service Groundsman
Senderling Tree Farm
05.2022 - 09.2022
- Removed dead and excess branches from trees.
- Operated shredding and chipping equipment and fed limbs and brush into machines.
- Followed safety regulations and company procedures to safeguard personnel and equipment.
- Organized materials, tools, and equipment to supply team members.
- Effectively communicated with coworkers to complete tasks at hand.
Expeditor
Holiday Snack Bar
07.2021 - 10.2021
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Worked well in team setting, providing support and guidance.
Education
Bachelor Of Business -
Drew University
Madison, NJ05.2023
Skills
- Communication
- Customer Satisfaction
- Process Monitoring
- Suggestive Selling
- Relationship Building
- Problem Solving
- Teamwork
- Emotional Intelligence
Technical Skills
- Microsoft Office
- Google Suites
- Wordpress (Website Construction/Maintenance/SEO)
Timeline
Sales Representative
Advanced Axis
02.2024 - 03.2024
Food Server
Daddy O
05.2023 - 10.2023
Food and Beverage Server
The Prospect Tavern
09.2022 - 04.2023
Tree Service Groundsman
Senderling Tree Farm
05.2022 - 09.2022
Expeditor
Holiday Snack Bar
07.2021 - 10.2021
Bachelor Of Business -
Drew University
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