Tyron Robinson

Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts.

• Find commonality with prospective timeshare owners.
• Generate sales through initializing transactions and utilizing proper closing techniques.
• Communicate the benefits of traveling with Travel + Leisure.
• Leads are prequalified and provided by the company.
• Attend ongoing, advanced sales and career training.
• Effectively present and deliver sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time).
• Attend all scheduled training sessions, department meetings, keep current on sales information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%)

• Provided technology consultation for growing businesses, making recommendations and upgrading existing systems
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Helped customers find specific products, answered questions and offered product advice
• Sold various products by explaining unique features and educating customers on proper application or usage
• Built and maintained relationships with peers and upper management to drive team success
• Gathered customer feedback and worked to resolve specific concerns
• Coordinated system installations, testing and code corrections
• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges
• Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
• Created successful strategies to develop and expand customer sales
• Developed key customer relationships to increase sales
• Adhered to company initiatives and achieved established goals

• Trained subordinate officers on investigative techniques and results-driven intelligence operations
• Collected information from various communications and analyzed it for meaningful information
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Prepared briefs and intelligence presentations and disseminated to appropriate stakeholders
• Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries
• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
• Maintained and controlled server room, wireless network and server infrastructure