Jake Westrope
Skilled in customer interaction and transaction management within fast-paced retail setting. Developed strong problem-solving abilities and effective communication skills to ensure positive customer experience. Seeking to transition into new field, leveraging established expertise in customer service and operational efficiency.
Personable and reliable candidate with strong focus on customer service and teamwork. Understands importance of maintaining accurate transactions and providing positive customer experience. Committed to contributing to smooth and efficient store operation.
Experienced with handling cash transactions, maintaining accurate records, and providing customer support. Utilizes strong communication skills to ensure customer satisfaction and resolve issues effectively. Knowledge of retail procedures and sales techniques.
Work History
Retail Cashier
1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer by performing regular cash reconciliations.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated POS terminals and cash drawer balancing.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Front of House Support
2 Years 7 Months- As an FOH employee, you must uphold the Hideaway Pizza standards, while providing the clients with the best service possible. We achieve that goal by ensuring everything meets our quality standards and is checked for correctness before going out to the client. I was promoted to Certified Trainer and cashier after consistently delivering high-quality customer service and ensuring compliance with company standards.
Education
High School
Skills
Certification
- beverage handlers License - May 2025 - present
- Certified trainer with hideaway Pizza
Timeline
Retail Cashier
Front of House Support
Deer Creek High School
Awards
Advanced Placement Courses/Honors Coursework
- AP Music Theory
- AP Language and Composition
- AP Pre-Calc and Trig
- Concurrent U.S Government through Rose State College
- Concurrent U.S History through Rose State College
- Composition 1 through the University of Central Oklahoma
- Composition 2 through the University of Central Oklahoma
- General Psychology through the University of Central Oklahoma
- Fundamentals of Speech through the University of Central Oklahoma
- Honor Biology
- Honors Chemistry
- Honors Geometry