Jake Worley
Olathe,KS
Summary
Dynamic Department Supervisor with over 4 years of continuous experience at The Home Depot, recognized for driving sales growth, enhancing customer experiences and leading high performing teams. Recognized for exceptional service with 34 Homer Awards. Proficient at driving efficiency, enhancing team skills and, fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Department Supervisor
The Home Depot
07.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 9 employees which grew to meet demand during the Spring and Summer, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Sales Associate
The Home Depot
02.2020 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
High School Diploma -
Olathe South High School
Olathe, KS05-2018
Skills
- Recognized for contributing to our store's achievement of being top-ranked in portable power sales within the district, reaching over $69,000 in FY2022
- FY2023 departmental sales totaled $8,716,535 which was $241,632 above plan This resulted in the department being top in the district and 17th in the region
- Backup Service Desk/Cashier - 2020
- Lift Equipment Operator - 2020
- Associate Coach - 2020
- inFocus Team Captain - 2022
- Inventory Team Lead - 2023-2024
- Shrink Buster Award - 2023
- Key Carrier - 2023
- Cross Trained Supervisor (Specialty and Garden) - 2023
- Lift Equipment Trainer - 2024
- Department Supervisor Advanced Development Program - 2024
- 34 Homer Awards
Timeline
Department Supervisor
The Home Depot
07.2023 - Current
Sales Associate
The Home Depot
02.2020 - 07.2023
High School Diploma -
Olathe South High School
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