Jake Zinkler
Tallahassee,FL
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Jaxson's Ice Cream Parlor and Restaurant
06.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Jaxson's Ice Cream Parlor and Restaurant
06.2018 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Consultant
Jaxson's Ice Cream Parlor and Restaurant
06.2017 - 08.2024
- Began working at Jaxson's Ice Cream at fifteen years old and did so in order to begin saving money for the future.
- Remained with the company for over seven years and worked open shifts while attending school full time.
- Working in the restaurant business allowed for a lot of learning about how a business, specifically a family-owned business, operates and turns a profit all while providing the highest quality customer service possible.
- Learned how to balance catering to both the needs of the customers and the staff, which is a beneficial skill to have in any job field, especially for someone pursuing a career in the business industry.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
Education
Associate Degree and Bachelor's Degree in Business -
Florida State University
Tallahassee, FL06.2026
High School Diploma -
St. Thomas Aquinas High School
Ft. Lauderdale, FL01.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- Food Running
- Sales expertise
- Order Accuracy
References
- Andrew Marin, General Manager, Jaxson's Ice Cream Parlor and Restaurant, 954-923-4445, jaxsonsicecream@outlook.com
Timeline
Server
Jaxson's Ice Cream Parlor and Restaurant
06.2021 - 08.2024
Cashier
Jaxson's Ice Cream Parlor and Restaurant
06.2018 - 08.2024
Customer Service Consultant
Jaxson's Ice Cream Parlor and Restaurant
06.2017 - 08.2024
High School Diploma -
St. Thomas Aquinas High School
Associate Degree and Bachelor's Degree in Business -
Florida State University
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