Jake Anthony Luague
Indianapolis,Indiana
Summary
Highly motivated individual seeking entry level position with experience in customer service and communications. Well organized, professional, and well-versed in Microsoft Office. Looking to improve customer experience by providing quality assistance to clientele.
Overview
4
4
years of professional experience
Work History
Team Lead - Patient Financial Services
Riley Hospital For Children
09.2020 - 10.2022
- Maintained accurate records of customer accounts, payments and payment plans.
- Coordinated with insurance providers on regional and national levels to determine eligibility for patients.
- Established open and professional relationships with over 15 team members to achieve quick resolutions for various issues.
- Assisted patients and their family members with applying for Medicaid and Medicare by obtaining appropriate documentation and coordinating with FSSA.
- Offered simple, clear explanations to help patients and families understand hospital policies and procedures.
Server/Kitchen Staff Member
Bloomington Sandwich Company
05.2018 - 11.2019
- Communicated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Served needs of more than 50 customers in busy, fast-paced environment.
Education
Bachelor of Science - Liberal Arts And Sciences
Indiana University Bloomington
Bloomington, IN06.2019
Skills
- Proficient in Microsoft Word, Excel, Access, and Powerpoint
- Time management and organization
- Excellent verbal and written communications
- Strong analytical and problem-solving skills
Timeline
Team Lead - Patient Financial Services
Riley Hospital For Children
09.2020 - 10.2022
Server/Kitchen Staff Member
Bloomington Sandwich Company
05.2018 - 11.2019
Bachelor of Science - Liberal Arts And Sciences
Indiana University Bloomington
Similar Profiles
Qinnaisha CooperQinnaisha Cooper
Certified Unit Support at Riley Hospital for ChildrenCertified Unit Support at Riley Hospital for Children
Maya JohnstonMaya Johnston
Pediatric Intensive Care Registered Nurse at Riley Hospital for ChildrenPediatric Intensive Care Registered Nurse at Riley Hospital for Children
Olivia ShakunOlivia Shakun
Registered Nurse - PICU at RILEY HOSPITAL FOR CHILDRENRegistered Nurse - PICU at RILEY HOSPITAL FOR CHILDREN
Hannah RusnacHannah Rusnac
Staff Nurse, Pediatric Intensive Care Unit at Riley Hospital for ChildrenStaff Nurse, Pediatric Intensive Care Unit at Riley Hospital for Children
Sean CrealSean Creal
Client Solution Specialist SR at PNC Private BankClient Solution Specialist SR at PNC Private Bank