Jakeem Walker
Riverside,USA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions. Creative problem-solver versed in customer service. Reliable employee seeking position. Offering excellent communication and good work ethic.
Overview
6
6
years of professional experience
Work History
Personal Trainer
EOS Fitness
Riverside, CA
01.2026 - Current
- Designed customized fitness programs tailored to individual client goals and needs.
- Conducted one-on-one training sessions to enhance client performance and motivation.
- Provided ongoing nutritional guidance to support clients' health and fitness objectives.
- Assessed client progress regularly, adjusting programs for optimal results and retention.
- Implemented fitness assessments to evaluate client capabilities and track improvements effectively.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Customer Service Representative
Home Depot
Riverside, CA
01.2026 - 06.2026
- Assisted customers with product inquiries and order tracking, ensuring timely resolution of issues.
- Provided exceptional support during peak hours, enhancing overall customer satisfaction and loyalty.
- Streamlined checkout processes, reducing wait times and improving transaction efficiency.
- Trained new team members on company policies and customer service standards to ensure consistency.
Head cashier
Home Depot
Riverside
03.2024 - 01.2026
- Supervised a team of cashiers, providing training and support to enhance customer service skills and operational knowledge.
- Managed cash drawer audits, ensuring compliance with company policies and minimizing discrepancies.
- Collaborated with management to develop promotional strategies that increased sales by 10% during peak seasons.
- Resolved customer complaints swiftly, maintaining a high level of satisfaction and loyalty.
- Trained new cashiers on company policies, cash handling procedures, and customer service standards.
- Conducted regular team meetings to motivate staff and discuss performance metrics.
- Monitored customer flow and adjusted staffing levels accordingly to meet demand.
- Maintained a clean and organized cashier area, ensuring a welcoming environment for customers.
Cashier
Home Depot
Riverside, CA
03.2022 - 03.2024
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Maintained a clean and organized checkout area, adhering to company standards and safety regulations.
- Assisted customers with inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Managed cash register operations, including cash handling, balancing receipts, and preparing deposits.
- Engaged customers with friendly service and product knowledge, contributing to repeat business.
Counter Staff Member
Instaworks Gigs
Los Angeles, CA
10.2021 - 02.2022
- Provided exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring a seamless checkout experience.
- Collaborated with team members to restock merchandise and maintain optimal inventory levels during peak hours.
- Handled cash and credit transactions with a high level of accuracy, achieving a 99% accuracy rate in cash management.
Picker
Amazon
Moreno Valley, CA
04.2020 - 09.2021
- Worked fast to meet assigned daily picking quotas. Used RF scanners to track orders and verify accuracy.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed safety protocols and procedures to minimize workplace accidents.
- Scanned and verified UPC codes for all products to aid in identification.
- Sorted and organized items in designated areas for easy access.
Education
Bachelor of Arts - Kinesiology
California State University San Bernardino
San Bernardino, CA, USA06.2027
High School Diploma - undefined
Martin Luther King High School
Riverside, CA, USA01.2020
Skills
- Adaptability - Expert
- Customer satisfaction - Expert
- Performance metrics - Expert
- Point-of-sale systems - Expert
- Staff training - Expert
- Transaction processing - Expert
- Team leadership - Expert
- Customer service - Expert
- Time Management Skills - Expert
- Handling Payments - Expert
- Data Entry - Expert
- Team Goals - Expert
- Cleaning Procedures - Expert
- Work Area Maintenance - Expert
- Issue Resolution - Expert
- Critical Thinking - Expert
- Safety Awareness - Expert
- Active Listening - Expert
- Workload Priorities - Expert
- High-Volume Environments - Expert
Timeline
Personal Trainer
EOS Fitness
01.2026 - Current
Customer Service Representative
Home Depot
01.2026 - 06.2026
Head cashier
Home Depot
03.2024 - 01.2026
Cashier
Home Depot
03.2022 - 03.2024
Counter Staff Member
Instaworks Gigs
10.2021 - 02.2022
Picker
Amazon
04.2020 - 09.2021
High School Diploma - undefined
Martin Luther King High School
Bachelor of Arts - Kinesiology
California State University San Bernardino