Summary
Overview
Work History
Skills
Timeline
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Jakeia Ford

Seattle,WA

Summary

Driven and versatile professional with a background in ramp operations at Delta and McGee Air Services, and a knack for strategic planning and computer literacy. Excelled in fast-paced environments, demonstrating exceptional problem-solving skills and a commitment to efficiency. Proven track record in enhancing customer satisfaction and implementing security measures, underscoring a blend of technical prowess and strong leadership abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Delta
01.2023 - 11.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Ramp Agent

McGee Air Services
10.2021 - 01.2023
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.

Call Center Representative

SEIU
10.2019 - 06.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Global Security Operations Center Operator

Allied Universal Security Services
06.2018 - 10.2020
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors for law enforcement and internal investigations team.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Experience with Systems Administration and in-depth knowledge of Windows servers.
  • Utilize a variety of tools such as: alarm monitoring systems, business intelligence sources, open sources information, and the Starbucks identification card access system to identify and mitigate potential risks.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

Sales Lead Manager (part-time Assistant Manager)

Footlocker
10.2017 - 06.2018
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Making sure I'm meeting or above store goal of the day
  • Making sure I am a good example for others/ representing our store in the best way possible
  • Analyzed team performance on weekly basis through review of in-depth reports.

Social Media Developers Intern

Seattle Youth Employment Program
07.2017 - 09.2017
  • This project was a collaboration between SYEP, Seattle channel, positive behavioral intervention supports (PBIS) and Seattle parks and rec.
  • Completed training with Seattle channel, skills include: camera and tripod set-up, sound production, lighting and set design
  • Created online marketing materials including: shirts, posters, websites and Prezi presentation

Skills

  • STRATEGIC PLANNING
  • COMPUTER LITERACY
  • QUICK LEARNER
  • HANDLES PRESSURE WELL
  • POSITIVE LEADER
  • PROBLEM SOLVER
  • DATA ANALYSIS / DATA ENTRY
  • CREATIVE THINKER
  • PROFICIENT IN: PHOTOSHOP, PREMIER ELEMENTS, WIX WEB DESIGN, MICROSOFT OFFICE AND CAD
  • GREAT COMMUNICATOR

Timeline

Customer Service Representative

Delta
01.2023 - 11.2025

Ramp Agent

McGee Air Services
10.2021 - 01.2023

Call Center Representative

SEIU
10.2019 - 06.2021

Global Security Operations Center Operator

Allied Universal Security Services
06.2018 - 10.2020

Sales Lead Manager (part-time Assistant Manager)

Footlocker
10.2017 - 06.2018

Social Media Developers Intern

Seattle Youth Employment Program
07.2017 - 09.2017

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Jakeia Ford