Jakeishia Patterson
Montgomery,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Patient Registration Specialist
Baptist Health Neurology
07.2023 - Current
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Reduced registration errors through meticulous data entry and attention to detail.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
Patient Registration Specialist
East Montgomery Primary Medicine
11.2020 - 07.2023
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
ROI Specialist
Vital Records Control Inc.
01.2017 - 11.2020
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
- Maintained patient confidence by keeping patient records information confidential.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
Customer Service Agent
Expert Global Solutions Inc.
05.2016 - 01.2017
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
G.W. Carver High School
Montgomery, AL05.2014
Skills
- Patient Scheduling
- HIPAA Compliance
- Insurance Verification
- Data Entry
- Appointment Scheduling
- Electronic Recordkeeping
- Payment Collection
- Strong Organization
Timeline
Patient Registration Specialist
Baptist Health Neurology
07.2023 - Current
Patient Registration Specialist
East Montgomery Primary Medicine
11.2020 - 07.2023
ROI Specialist
Vital Records Control Inc.
01.2017 - 11.2020
Customer Service Agent
Expert Global Solutions Inc.
05.2016 - 01.2017
High School Diploma -
G.W. Carver High School
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