Summary
Overview
Work History
Education
Skills
Timeline
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Jakeishia Patterson

Montgomery,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Patient Registration Specialist

Baptist Health Neurology
07.2023 - Current
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
  • Reduced registration errors through meticulous data entry and attention to detail.
  • Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.

Patient Registration Specialist

East Montgomery Primary Medicine
11.2020 - 07.2023
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
  • Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.

ROI Specialist

Vital Records Control Inc.
01.2017 - 11.2020
  • Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
  • Maintained patient confidence by keeping patient records information confidential.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Reviewed charts and flagged incomplete or inaccurate information.

Customer Service Agent

Expert Global Solutions Inc.
05.2016 - 01.2017
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

G.W. Carver High School
Montgomery, AL
05.2014

Skills

  • Patient Scheduling
  • HIPAA Compliance
  • Insurance Verification
  • Data Entry
  • Appointment Scheduling
  • Electronic Recordkeeping
  • Payment Collection
  • Strong Organization

Timeline

Patient Registration Specialist

Baptist Health Neurology
07.2023 - Current

Patient Registration Specialist

East Montgomery Primary Medicine
11.2020 - 07.2023

ROI Specialist

Vital Records Control Inc.
01.2017 - 11.2020

Customer Service Agent

Expert Global Solutions Inc.
05.2016 - 01.2017

High School Diploma -

G.W. Carver High School

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Jakeishia Patterson