Jakera Reynolds
Summary
Dedicated and highly motivated medical administrative professional with a strong background and work ethic. Possesses excellent communication and interpersonal skills, coupled with a deep commitment to providing and improving quality patient care. Eager to contribute to the health care field with the objective to continue learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Phoebe Putney Memorial Hospital
02.2023 - 10.2023
- Warmly welcomed 30-40 patients/guest per shift, coordinated check in, collected insurance, and directed them to their destination.
- Managed multiple phone lines and facilitated over 20 plus calls a day with patients, staff, and vendors.
- Maintained an organized clean professional work space and waiting area.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided administrative and clerical support via EMR systems and microsoft excel.
- Provided exceptional customer service, addressing patient concerns promptly and professionally, improving access to care for patients.
Temporary Nursing Assistant
PruittHealth
06.2019 - 10.2022
- Interacted with a vast population of patients with diverse backgrounds and beliefs.
- Under supervision routinely performed vitals, conducted physical exams, and documented properly in the patient chart.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Observed nurses execute their jobs and had a better understanding of the role in healthcare as a nurse.
Caregiver
Private Home Health Care
02.2021 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Ensure patients health in the comfort of their home by monitoring and recording vitals, administrating their medication as directed, and attending follow-up appointments as required.
- Directed and trained patient family members for appropriate ways to lift and reposition to maintain skin integrity.
- Provided companionship and basic emotional support for patients with cognitive impairments, age related issues, disabilities, and chronic illnesses.
Education
Medical Records Certificate - Medical Records
University of Phoenix
Phoenix, AZ08.2024
High School Diploma -
Holly Springs High School
Holly Springs, MS05.2018
Skills
- Healthcare Terminology
- Electronic Health Records (EHR)
- Regulatory Compliance
- Medical Documentation and Review
- Insurance Knowledge
- Medical Billing
Certification
- Basic Life Support (BLS), American Heart Association - 02/2023 - 02/2025
Timeline
Patient Access Specialist
Phoebe Putney Memorial Hospital
02.2023 - 10.2023
Caregiver
Private Home Health Care
02.2021 - 02.2022
Temporary Nursing Assistant
PruittHealth
06.2019 - 10.2022
Medical Records Certificate - Medical Records
University of Phoenix
High School Diploma -
Holly Springs High School