Jakera Torbit
Time Organization
Essex,Maryland
8
years of professional experience
Provided compassionate support to clients in healthcare and residential environments.,Maintained safe and orderly settings through effective crisis response and documentation.,Assisted individuals with various needs, fostering dignity and independence.
Work History
Residential Counselor
3 Months- Monitored daily activities, ensuring compliance with safety protocols and enhancing resident well-being.
- Trained new staff on best practices in crisis intervention and resident engagement strategies.
- Developed individualized care plans to meet client needs and promote personal growth.
- Collaborated with multidisciplinary teams to coordinate comprehensive treatment for clients.
3 Months
- Patient medical records (paper and electronic)
- Insurance and billing information
- Coding diagnoses and procedures for reimbursement
- Data privacy and security (keeping patient info confidential)
- Health data analysis to improve care and outcomes
ER Unit Secretary
2 Years 9 Months- Answered patient call signals and relayed needs to appropriate personnel.
- Organized and maintained patient records and medical charts for accuracy and efficiency.
- Provided administrative support to the ER Department Manager.
- Performed general clerical duties including scanning, faxing, copying, and filing.
- Communicated with physicians and nurses to relay patient updates.
- Scheduled and confirmed appointments with physician offices.
- Ensured policy compliance in scheduling and record keeping.
- Monitored inventory and requested office supplies as needed.
Corporal Supervisor
3 Years 11 Months- Supervised daily operations for a team of security officers across various posts.
- Assigned patrol duties based on risk levels and staffing needs.
- Led briefings, shift transitions, and performance reviews.
- Responded to emergencies and managed conflict resolution on-site.
- Conducted regular post inspections and maintained shift logs.
- Trained and supported new security personnel.
- Worked with law enforcement and building managers to ensure site safety.
- Collected statements and footage during investigations.
Education
High School Diploma
Skills
Achieved efficiency in Microsoft Office utilization
enhancing documentation and reporting processes.
Improved incident reporting and documentation accuracy
contributing to overall safety and compliance.
Strengthened HIPAA compliance through rigorous adherence to privacy standards and protocols.
Enhanced medical terminology proficiency among staff
resulting in improved patient communication.
Streamlined Epic (EHR) systems usage
facilitating seamless patient data management.
Advanced staff coordination and training initiatives
boosting team performance and patient care.
Delivered accurate data entry
ensuring reliable patient record maintenance and accessibility.
Optimized patient scheduling and prior authorization workflows
improving service delivery timelines.
Elevated data entry and record keeping accuracy
enhancing operational dependability.
Maximized appointment scheduling efficiency
resulting in improved patient satisfaction.
Refined multi-line phone handling processes
ensuring effective communication with patients and staff.
Cultivated telephone etiquette practices
creating a positive patient experience during interactions.
Reinforced patient confidentiality measures
fostering trust and compliance in healthcare delivery.
Timeline
Residential Counselor
Time Organization
05.2026 - CurrentRead More
(Him) health information management, Omm it
12.2025 - 03.2026Read More
ER Unit Secretary
University of Maryland Medical System
01.2023 - 10.2025Read More
Corporal Supervisor
Butler Security
01.2019 - 12.2022Read More
Patterson High School
High School Diploma
Read More