Ja’Kerria Harrison
Starkville,MS
Summary
Diligent CSR with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Computer proficiency, reliable and adaptable
Overview
7
7
years of professional experience
Work History
Billing Specialist
Alorica (Verizon)
Remote
01.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Sales Specialist
Concentrix
Remote
01.2022 - 09.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Customer Service Representative
TTEC
Remote
12.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
T-ROC
Louisville, MS
06.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Louisville High School
05.2018
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
Timeline
Billing Specialist
Alorica (Verizon)
01.2024 - Current
Sales Specialist
Concentrix
01.2022 - 09.2024
Customer Service Representative
TTEC
12.2020 - 05.2022
Sales Associate
T-ROC
06.2018 - 08.2020
Louisville High School