JaKerria Harrison

• Manage 60–80 inbound calls per day to quote and sell auto, renters, and home insurance to prospective clients across multiple states

• Consistently exceed monthly sales goals (averaging 120%) while maintaining compliance and service quality

• Licensed in P&C insurance; educate customers on coverage types, deductibles, and policy benefits to support informed buying decisions

• Utilize Salesforce and Workday CRM systems to track customer interactions and follow up on cross-selling opportunities

• Achieved 96% customer satisfaction rating and multiple “Top Seller” recognitions in quarterly performance reviews

• Responded to inbound customer calls regarding policy updates, quotes, and new coverage inquiries

• Facilitated warm transfer of sales-ready leads and completed binding of policies for home and auto insurance

• Trained in compliance, data privacy, and objection handling; received Allstate Service Star Award, 2020

• Used NICE inContact, Salesforce, and Allstate’s internal quoting platform to manage policy applications

• Maintained 90%+ accuracy in documentation and call logging, helping improve first-call resolution rates

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Assisted customers with account management and service-related issues, ensuring satisfaction.
• Collaborated with team members to streamline processes and improve response times.
• Utilized CRM software to track customer interactions and maintain accurate records.