Ja`Kerya Woody
Jacksonville
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Innovative individual with enduring work ethic and excellent client relationship-building. Leader in operations management, finance and budget development.
Overview
5
5
years of professional experience
Work History
Loan Processor
Triad Financial Services Inc.
09.2022 - Current
- Improved loan processing efficiency by accurately entering and verifying data for various loan types.
- Reduced processing time for loan applications by implementing an organized filing system.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
- Ensure the successful implementation of new and enhanced processes.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Customer Service Representative
Maximus Federal Services- FEMA Project
10.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and completing FEMA application.
- Research client questions, assist with processing basic quotes and accurately interpret and communicate policies.
Collections Specialist
TD Banks
10.2020 - 03.2021
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
Customer Service Representative
Maximus- 2020 Census
02.2020 - 10.2020
- Open customer accounts
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Served customers by providing information related to the Census and assisting with the Questionnaire.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Inbound Training
- Outbound Training
Administrative Assistant
Xotic Beauty
02.2019 - 09.2019
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Hosted team bonding events
- Created contracts and policies
- Managed daily operations and calls
Education
Bachelor of Arts - Business Administration
Edward Waters College
Jacksonville, FL05.2020
Skills
- File Management
- Multitasking Abilities
- Conflict Resolution
- Policy Adherence
- Regulatory Compliance
- Time Management
- Relationship Building
- Software Proficiency
Timeline
Loan Processor
Triad Financial Services Inc.
09.2022 - Current
Customer Service Representative
Maximus Federal Services- FEMA Project
10.2021 - 04.2022
Collections Specialist
TD Banks
10.2020 - 03.2021
Customer Service Representative
Maximus- 2020 Census
02.2020 - 10.2020
Administrative Assistant
Xotic Beauty
02.2019 - 09.2019
Bachelor of Arts - Business Administration
Edward Waters College
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