Jakeva Blair
Concord,NC
Overview
15
15
years of professional experience
Work History
Corporate Security Analyst
Wells Fargo
01.2023 - 11.2025
- Managed confidential data with strict adherence to compliance and regulatory standards.
- Conducted audits, resolved discrepancies, and ensured accuracy across multiple internal systems.
- Delivered clear communication and issue resolution in fast-paced environment.
- Demonstrated strong critical thinking and independent workflow management.
- Coordinated with cross-functional teams to complete documentation workflow tasks 20% faster.
Guest Services
Novant Health
09.2022 - 01.2023
- Performed patient registration, check-in, demographic updates, and insurance verification with accuracy.
- Assisted patients and families in emotionally sensitive situations while maintaining empathy and professionalism.
- Updated EMR records, processed documentation, and ensured HIPAA compliance with zero compliance violations.
- Provided high-volume front desk support across multiple hospital entry points, maintaining 95% patient satisfaction based on patient feedback.
- Demonstrated proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitored inventory and stocked medications, narcotics, and emergency medications/equipment
Agency Contact Representative
Allstate Business Insurance
09.2018 - 08.2022
- Provided high-volume customer service with empathy and strong problem-solving skills.
- Handled multi-line calls, resolved inquiries, and documented interactions accurately.
- Managed sensitive customer information while ensuring confidentiality and accuracy.
- Educated customers on policies, billing, and documentation requirements.
Master at Arms (Military Police)
US Navy
09.2010 - 05.2018
- Prepared detailed reports and documentation with 100% accuracy.
- De-escalated high-stress situations using calm communication and situational awareness.
- Demonstrated critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Maintained secure records, evidence, and confidential information.
- Demonstrated discipline, professionalism, and strong teamwork.
Education
Associate of Science - Healthcare
Central Piedmont Community College
Charlotte, NC06-2026
Skills
- Risk mitigation
- Patient Registration
- Insurance Verification
- Scheduling & Coordination
- EMR/EHR Cash Handling
- Behavioral Health Sensitivity
- Customer Service
- Medical Terminology
- Critical Thinking
- Multi-Tasking
- HIPAA Compliance
- Microsoft Office Suite
Timeline
Corporate Security Analyst
Wells Fargo
01.2023 - 11.2025
Guest Services
Novant Health
09.2022 - 01.2023
Agency Contact Representative
Allstate Business Insurance
09.2018 - 08.2022
Master at Arms (Military Police)
US Navy
09.2010 - 05.2018
Associate of Science - Healthcare
Central Piedmont Community College