Jakevious Henderson
Euharlee,GA
Summary
Highly motivated well driven individual who is very hard working and never gives up with task at hand. Never afraid to ask questions when something is not very clear, A helpful hand when needed as well as a shoulder to cry on. One who is a very smart thinker that catches on quickly to make sure the job is handled well in a timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions(Aetna)
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Improved order processing efficiency by accurately picking and packing items for shipment.
- Provided technical support to the production team, resolving issues promptly and minimizing downtime.
- Processed and verified invoices to secure accuracy of billing information.
House Cleaner
EC cleaning business
04.2021 - 08.2023
- Responsible for cleaning restrooms/bathrooms, kitchens, vacuuming and sweeping, moping, wiping down tables, walls, doors, and mirrors etc.
Creeler Operator
Shaw Industries
04.2017 - 08.2022
- Responsible for Keeping tufting and warping machines running
- Making sure the area stays clean throughout shift
- Help with inventory when needed Give breaks to coworkers making sure the machine is always up and running.
BDC Sales Representative
Subaru
05.2016 - 05.2018
- Answer incoming phone calls and online inquiries
- Logging customer details and comments in the system
- Scheduling appointments and following up with any “no show” customers
- Maintaining up - to - date knowledge of our products
- Assisting with various other tasks at the dealership.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Bachelor Of Applied Arts And Science - Psychology
Post University
Waterbury, CTSkills
- Cleaning
- Computer skills
- Residential Cleaning
- Warehouse Experience
- Commercial Cleaning
- Computer Science
- Home Care
- Customer service
- Providing Feedback
- Team Support and Collaboration
- Data Entry
- Account Updating
- Order Fulfillment
- Call Center Operations
- Technical Support
- Microsoft Teams
- Insurance Billing
- Billing Inquiries
- Detail Oriented
- Team-oriented and dependable
- Customer Service
- Customer Support
Additional Information
- Willing to relocate: Anywhere
- Certifications and Licenses , Driver's License Non-CDL Class C
Timeline
Customer Service Representative
Continuum Global Solutions(Aetna)
08.2023 - Current
House Cleaner
EC cleaning business
04.2021 - 08.2023
Creeler Operator
Shaw Industries
04.2017 - 08.2022
BDC Sales Representative
Subaru
05.2016 - 05.2018
Bachelor Of Applied Arts And Science - Psychology
Post University
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