Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Milian

Euharlee,GA

Summary

Dynamic retail professional with extensive experience at Dollar General, excelling in team leadership and customer service. Proven track record in enhancing store operations and visual merchandising, resulting in improved customer satisfaction. Skilled in inventory management and cash control, fostering a positive shopping experience through effective problem-solving and proactive communication.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Dollar General Market
12.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Store Manager

Dollar General
07.2023 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.

Store Manager

Dollar General
06.2021 - 07.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Assistant Store Manager

Dollar General
07.2020 - 06.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Associate

Dollar General
06.2016 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

GED -

Waverly Shell Rock
01-2017

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store operations
  • Team leadership and coaching
  • Inventory management
  • Cash management
  • Inventory control
  • Recruitment and hiring

Languages

English
Professional Working
Spanish
Limited Working

Timeline

Assistant Store Manager

Dollar General Market
12.2024 - Current

Store Manager

Dollar General
07.2023 - 12.2024

Store Manager

Dollar General
06.2021 - 07.2023

Assistant Store Manager

Dollar General
07.2020 - 06.2021

Sales Associate

Dollar General
06.2016 - 07.2020

GED -

Waverly Shell Rock

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Jose Milian