Summary
Overview
Work History
Education
Skills
Timeline
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Jakevious Henderson

Euharlee,GA

Summary

Highly motivated well driven individual who is very hard working and never gives up with task at hand. Never afraid to ask questions when something is not very clear, A helpful hand when needed as well as a shoulder to cry on. One who is a very smart thinker that catches on quickly to make sure the job is handled well in a timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

VXI (Apple Project)
04.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Continuum Global Solutions(Aetna)
09.2022 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Processed and verified invoices to secure accuracy of billing information.
  • Adhered to health and prescription insurance products, delivery systems, and claims systems.
  • Verified patient insurance eligibility and entered patient information into system.

Creeler Operator

Shaw Industries
04.2017 - 09.2022
  • Responsible for Keeping tufting and warping machines running
  • Making sure the area stays clean throughout shift
  • Help with inventory when needed Give breaks to coworkers making sure the machine is always up and running.

BDC Sales Representative

Subaru
05.2016 - 05.2018
  • Answer incoming phone calls and online inquiries
  • Logging customer details and comments in the system
  • Scheduling appointments and following up with any “no show” customers
  • Maintaining up - to - date knowledge of our products
  • Assisting with various other tasks at the dealership.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Education

Associate Of Applied Science - Cyber Security

Southern New Hampshire University
Hooksett, NH

Skills

  • Computer skills
  • Warehouse Experience
  • Team Support and Collaboration
  • Data Entry
  • Account Updating
  • Order Fulfillment
  • Call Center Operations
  • Technical Support
  • Microsoft Teams
  • Insurance Billing
  • Billing Inquiries
  • Detail Oriented
  • Customer Support
  • Inspirational leadership qualities
  • Online Chat Support
  • Insurance Requirements
  • Insurance Coverage Verification
  • Microsoft Office
  • Coverage Determination
  • Information Verification

Timeline

Customer Service Representative

VXI (Apple Project)
04.2024 - Current

Customer Service Representative

Continuum Global Solutions(Aetna)
09.2022 - 04.2024

Creeler Operator

Shaw Industries
04.2017 - 09.2022

BDC Sales Representative

Subaru
05.2016 - 05.2018

Associate Of Applied Science - Cyber Security

Southern New Hampshire University
Jakevious Henderson