Jakeya Jones
Atlanta,GA
Summary
Dynamic and dedicated professional with extensive experience in patient care and customer service . Proven ability to enhance patient satisfaction through effective communication and active listening. Skilled in vital signs monitoring and team collaboration, consistently improving operational efficiency and patient outcomes. Well rounded with medical and regular customer service life skills
Overview
6
6
years of professional experience
Work History
Bottle girl
Touchdown bar & lounge
Atlanta, GA
02.2026 - 04.2026
- Delivered exceptional customer service in high-energy environment, ensuring guest satisfaction and repeat business.
- Managed bottle service orders efficiently, coordinating with bartenders and servers to streamline operations.
- Trained new staff on service protocols and beverage knowledge, enhancing team performance and customer interactions.
- Developed and maintained relationships with clients, fostering loyalty through personalized experiences and attention to detail.
Bottle Girl
Cache
Memphis, TN
11.2025 - 02.2026
- Provided exceptional customer service by delivering drinks and maintaining high energy in fast-paced environments.
- Coordinated with kitchen and bar staff to ensure seamless service delivery during events and busy nights.
- Utilized effective communication skills to relay guest preferences or requests to bartenders and kitchen staff, ensuring a seamless service experience.
Patient Care Technician
Methodist University Hospital
Memphis , TN
06.2023 - 01.2026
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient care areas.
Medical Assistant
Baptist Memorial Hospital
Memphis, TN
11.2021 - 05.2023
- Documented patient information accurately in electronic health records.
- Provided compassionate support to patients and families during treatment.
- Assisted healthcare providers with patient examinations and procedures.
- Obtained and recorded vital signs, medical histories, and medication information efficiently.
- Managed appointment scheduling and patient follow-up communications effectively.
- Prepared examination rooms by ensuring cleanliness and availability of necessary supplies.
Customer Service Representative
Voice Exchange
Collierville, TN
09.2020 - 11.2021
- Coordinated appointment scheduling and follow-up communications for optimal patient experience.
- Managed high-volume inbound calls, ensuring patient inquiries were addressed efficiently.
- Resolved complex patient issues by collaborating with healthcare providers and insurance companies.
- Implemented process improvements that enhanced response times for patient queries.
Receptionist
The Pet Hospitals
Memphis, TN
11.2020 - 11.2021
- Managed front desk operations, ensuring a welcoming environment for clients and pets.
- Scheduled appointments efficiently, optimizing staff time and client satisfaction.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Handled incoming calls and inquiries, providing information on services and procedures.
- Coordinated with veterinary staff to prepare for appointments and surgeries, enhancing workflow efficiency.
Education
Medical Assistant Diploma -
Concorde Career College
Memphis, TN11.2021
High School Diploma -
Southwind Highschool
Memphis, TN05.2020
Skills
Vital signs monitoring
CPR certification
Patient observation
Blood glucose testing
Patient services
Team collaboration
Active listening
Timeline
Bottle girl
Touchdown bar & lounge
02.2026 - 04.2026
Bottle Girl
Cache
11.2025 - 02.2026
Patient Care Technician
Methodist University Hospital
06.2023 - 01.2026
Medical Assistant
Baptist Memorial Hospital
11.2021 - 05.2023
Receptionist
The Pet Hospitals
11.2020 - 11.2021
Customer Service Representative
Voice Exchange
09.2020 - 11.2021
Medical Assistant Diploma -
Concorde Career College
High School Diploma -
Southwind Highschool