Wendy Almonte
Philadelphia,PA
Summary
Bubbly Bottle Service Waitress well-versed in interacting with customers and taking orders, providing bills collecting payments and clearing and cleaning tables. Energetic and vivacious individual with 3 years of experience serving food items and alcoholic beverages to nightclub and bar patrons. In-depth knowledge of wine, beer and liquor brands and cocktail recipes.
Overview
2
2
years of professional experience
Work History
Bottle Girl
Sin City
08.2023 - 12.2023
- Assisted in maintaining inventory levels, ensuring adequate stock of popular beverage items.
- Balanced attention between multiple tables simultaneously while ensuring each party received personalized care throughout their visit.
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
- Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.
Pastry Cook
Suraya Gardens
03.2023 - 11.2023
- Maintained an open line of communication with customers, addressing concerns or requests promptly while providing exceptional customer service.
- Conducted regular tastings with management to ensure consistency in flavor profiles across all products offered at the bakery.
- Stayed current on industry trends and emerging techniques, attending workshops and conferences to continuously improve skills as a pastry cook.
- Maintained cleanliness and proper food safety standards, ensuring a safe working environment for all staff members.
- Adapted quickly to new techniques and equipment, increasing overall productivity within the kitchen team.
Server
Malt House
06.2022 - 03.2023
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Applied Science - Baking And Pastry Arts
The Restaurant School At Walnut Hill College
Philadelphia, PA11.2022
Skills
- Menu Memorization
- Exceptional customer service
- Strong Communication Skills
- Foreign language proficiency
- Food Safety Training
- Cleanliness and hygiene
- Drink Preparation
- Order Taking
- Upselling
- Problem-solving aptitude
Timeline
Bottle Girl
Sin City
08.2023 - 12.2023
Pastry Cook
Suraya Gardens
03.2023 - 11.2023
Server
Malt House
06.2022 - 03.2023
Associate of Applied Science - Baking And Pastry Arts
The Restaurant School At Walnut Hill College
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