Stephanie Howard
Douglasville,GA
Summary
Highly skilled Bottle Girl with experience in high-end hospitality environments. Strong customer service skills, adept at multitasking and maintaining a positive, upbeat demeanor under pressure. Knowledge of various beverage types and brands enhances ability to provide stellar service. Previously demonstrated capacity to boost customer satisfaction levels and contribute to overall success of establishment.
Overview
1
1
year of professional experience
Work History
Bottle Girl
Bamboo
Atlanta
05.2024 - Current
- Carried trays of beverages to customers throughout the venue.
- Performed cash handling duties such as accepting payments from patrons, counting change, and balancing receipts at the end of each shift.
- Maintained a neat and organized work station by wiping down surfaces, restocking items, disposing of trash.
- Interacted with guests in a friendly manner while providing excellent customer service.
- Resolved guest complaints in an efficient manner.
- Managed reservations, parties and events to coordinate special occasions for guests.
Waitress
Utopia
Atlanta, GA
03.2024 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Organized take-out orders efficiently according to customer requests.
Education
Bachelor of Business Administration - Accounting
Strayer University
Atlanta, GA06-2020
Skills
- Menu Memorization
- Visual presentation
- Promotional skills
- Exceptional customer service
- Outstanding customer service
- VIP guest relations
- Order Accuracy
- Food handling
Timeline
Bottle Girl
Bamboo
05.2024 - Current
Waitress
Utopia
03.2024 - Current
Bachelor of Business Administration - Accounting
Strayer University