Jacob Newton
Eccentric Story Teller
Norfolk,VA
Summary
Driven professional with a proven track record at Jimmy John's Gourmet Sandwiches, enhancing customer satisfaction and resolving conflicts efficiently. Demonstrated expertise in customer service and problem-solving abilities, fostering a culture of engagement and continuous improvement. Achieved notable increases in repeat business through exceptional service delivery and critical thinking.
Overview
30
30
years of professional experience
Work History
Manager
Jimmy John's Gourmet Sandwiches
Chesapeake, VA
03.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Delivery Driver
Jimmy John's Gourmet Sandwiches
Chesapeake, VA
02.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Production Worker
Razzini Pasta
Rocklin, CA
02.2018 - 08.2020
- Managed multiple tasks simultaneously while maintaining focus on quality control measures throughout the production process.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Reduced production costs by optimizing engineering designs for manufacturability.
- Supported management in analyzing process performance data, identifying areas for improvement.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Serve-Safe Certification
Timeline
Manager
Jimmy John's Gourmet Sandwiches
03.2021 - Current
Delivery Driver
Jimmy John's Gourmet Sandwiches
02.2021 - Current
Production Worker
Razzini Pasta
02.2018 - 08.2020