Jakhia Darby
Orangeburg,SC
Summary
I am a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during time at FedEx: Ground. Leveraging strong organizational skills and effective communication, excels in fast-paced environments, ensuring precision in package handling and inventory management. Approach combines attention to detail with excellent people skills, significantly contributing to team success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Sales Associate
Enmarket
01.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Package Handler
FedEx:Ground
07.2023 - 01.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Ensured timely deliveries by loading and unloading trucks with precision and speed.
- Followed verbal and written instructions to properly move and ship products.
- Assisted in maintaining clean work environment through proper organization of workstations and regular equipment inspections.
- Provided excellent customer service when interacting with customers during pick-up or drop-off times, addressing concerns promptly and professionally.
- Optimized workflow within facility through effective communication with team members regarding task progress and completion times.
- Loaded packages onto conveyor belts while paying close attention to labels for accurate routing and delivery.
- Assisted with training new hires on company policies and procedures, ensuring smooth transition into their role as Ground Package Handlers.
Stocke
Walmart
12.2022 - 05.2023
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise Consistently lifted materials weighing as much as 75 pounds.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Sales Associate
Dollar General
04.2022 - 11.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing an welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Edisto High School
Cordova, SC05.2023
Skills
- Self-Motivated and Disciplined
- Heavy Lifting
- Loading and unloading
- Clear Communication
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Flexible Schedule
- Verbal/written communication
- Stocking and Receiving
- Teamwork and Leadership Qualities
Timeline
Sales Associate
Enmarket
01.2024 - 05.2024
Package Handler
FedEx:Ground
07.2023 - 01.2024
Stocke
Walmart
12.2022 - 05.2023
Sales Associate
Dollar General
04.2022 - 11.2022
High School Diploma -
Edisto High School