Jaki Smith
Riverton,UT
Summary
Dynamic and results-oriented Case Manager with a proven track record at CBTS, where I leveraged skills in case management and crisis intervention to enhance client satisfaction and outcomes. Known for exceptional problem-solving abilities and interpersonal skills, I consistently advocated for client rights and coordinated comprehensive care plans, significantly improving service delivery and client support.
Overview
6
6
years of professional experience
Work History
Case Manager
CBTS
Salt Lake City, UT
03.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Substitute Teacher, K-12
Granite and Jordan School District
Sandy, UT
08.2018 - 06.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Education
Business Management With Accounting - Business
Salt Lake Community College
Salt Lake City, UT05.1995
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Community Resources
- Case Planning
- Documentation proficiency
- Community Outreach
- Records Management
- Crisis Intervention
- Emotional awareness
- Treatment Planning
- Resource Management
- Case Management Tracking
- Home Visits and Inspections
- Discharge Planning
- Needs Assessment
- Direct Patient Care
- Performance Tracking
- Progress Evaluations
- Resource Identification
- Patient Needs Assessment
- Active Listening
- Teamwork and Collaboration
- Attention to Detail
- Client Needs Assessments
- Excellent Communication
- Organizational Skills
- Client meetings
- Certified in CPR/AED
- CPR/AED
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
Timeline
Case Manager
CBTS
03.2022 - Current
Substitute Teacher, K-12
Granite and Jordan School District
08.2018 - 06.2021
Business Management With Accounting - Business
Salt Lake Community College