Jakia Jones
Charlotte,NC
Summary
Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments. Driven Surgical Technologist offering 3 years' experience in ambulatory and hospital settings. Well-versed in sports medicine, total joint replacement, general surgery and plastic surgery procedures. Proven leader and instrumental in developing new total joint replacement programs and educating staff on new policies, procedures and equipment. Eager to take next career step with growing organization offering opportunities for professional development and advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level surgical tech position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Patient Service Coordinator (remote)
OrthoCarolina
Charlotte
08.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
Surgical Technologist
Corewell Health
Benton Harbor, MI
10.2020 - 12.2022
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Maintained high infection control standards.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Maintained specialty equipment, implant, and instrumentation inventories.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
Hotel Manager/front Desk
Fairfield Inn
Stevensville, MI
08.2018 - 11.2021
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
Front Desk/Dental Assistant
Pediatric Dentistry
Benton Harbor, MI
02.2019 - 08.2021
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Demonstrated versatility in administrative tasks including data entry, payment processing, report generation, and document management – helping maintain smooth office operations overall.
- Facilitated seamless communication between patients, dental professionals, and insurance companies to ensure timely processing of claims.
- Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
- Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
- Contributed to the practice''s success by consistently meeting monthly revenue targets through effective scheduling and follow-up procedures.
- Proactively identified opportunities to cross-train-allowing flexibility in coverage for team members during absences.
- Efficiently managed multi-line phone system directing calls appropriately.
- Continuously updated professional knowledge on dental codes and terminology-improving claim submission process.
- Developed strong relationships with patients through excellent interpersonal skills, fostering trust and loyalty within the practice community.
- Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.
- Assisted in maintaining a clean and organized office environment for optimal workflow and patient comfort.
- Supported dentist during procedures by preparing materials, sterilizing equipment, and updating patient charts as needed.
Medical Assistant/Receptionist
Lakeland Urology
MI
01.2015 - 10.2020
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Prepared prescription refill requests on behalf of physician and communicated with pharmacy
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Education
Medical Assistant Certificate -
San Joaquin Valley College
10.2018
Diploma -
Benton Harbor High School
Benton Harbor, MI06.2010
Skills
- Charting expertise
- Understands medical procedures
- Advanced anatomy knowledge
- Medical billing
- Able to lift [Number] pounds
- HIPAA compliance
- Documentation procedures expert
- Type] coding
- Inventory and supply management
- Proper sterilization techniques
- Catheter change and preparation
- Clinical applications
- Certified in Basic Life Support (BLS)
- Patient scheduling
- Lab equipment calibration
- Human anatomy and physiology
- Sterile technique
- Customer Service
- Communicating with patient families
- Medical terminology knowledge
- First aid
- Foley catheters
- Valid [State] driver's license
- Vital sign monitors
- Preparing specimens and samples
- Medical terminology
- Medical terminology in [Languages]
- Data entry
References
- Decorey Jones, (269) 332-6298
- Cierra Nelson, (269) 861-4069
- Dequarius Robinson, (269) 332-3278
Timeline
Patient Service Coordinator (remote)
OrthoCarolina
08.2023 - Current
Surgical Technologist
Corewell Health
10.2020 - 12.2022
Front Desk/Dental Assistant
Pediatric Dentistry
02.2019 - 08.2021
Hotel Manager/front Desk
Fairfield Inn
08.2018 - 11.2021
Medical Assistant/Receptionist
Lakeland Urology
01.2015 - 10.2020
Medical Assistant Certificate -
San Joaquin Valley College
Diploma -
Benton Harbor High School